Technical Services Field Engineer - Variable Frequency Drives & Motors (EE25113)

TMEIC; Roanoke (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

TMEIC in Roanoke, VA seeks a Technical Services Field Engineer for variable frequency drives (VFDs) and motors to deliver on-site and remote service, troubleshooting, maintenance, and commissioning. The role supports client equipment and performs diagnostics to uphold performance and safety standards.

You will work with clients and company engineers to resolve issues, perform diagnostics, and ensure safety and quality while expanding service offerings and maintaining strong customer

Responsibilities

• Advise clients and Company engineers to resolve on-site issues as the factory expert for VFD products.
• Provide technical support to clients and other engineers, when not in the field.
• Perform preventative maintenance on client equipment.
• Analyze client equipment failures using remote diagnostics and perform repairs on-site when necessary.
• Report to the factory any hardware or software deficiencies, and implement corrective actions.
• Troubleshoot, isolate issue, repair and/or replace defective components.
• Update CRM with case information to ensure timely and accurate reports.
• Draft service advisories and issue to clients and field engineers.
• Write field service reports documenting work performed in the field.
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with safety requirements.
• Configure equipment to enable suppliers to resolve their product failures in a timely and cost-effective manner.
• Respond to client issues including after regular business hours on a schedule to be assigned.
• Train client personnel on system maintenance procedures and/or system operation.
• Identify and recommend additional value-add products and services through proactive engagement with clients.
• Perform commissioning, installations, quality inspections, and performance testing of VFDs to meet design performance criteria, as assigned.

Job description

Job # EE25113Job Title Technical Services Field Engineer – Variable Frequency Drives & MotorsOffice Location Roanoke, VA preferredBusiness Function/Department Industrial Systems/Technical ServicesSales Territory, if applicable General Role Description Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely

Role Accountabilities

• Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company’s VFD products
• Provide technical support to clients and other engineers, when not in the field
• Perform preventative maintenance on client equipment
• Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client site when necessary
• Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
• Troubleshoot, isolate issue, repair and/or replace defective components
• Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
• Draft Service Advices and issue to clients and field engineers, as approved
• Write and submit field service reports to clients to document work performed in the field
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• Configure equipment to enable suppliers to resolve their product failures in a timely and cost-effective manner
• Respond to client issues including after regular business hours on a schedule to be assigned
• Investigate suggested field changes, report problems, and recommend solutions to parent company as necessary
• Train client personnel on system maintenance procedures and/or system operation
• Identify and recommend additional value-add products and services through proactive engagement with clients
• Perform commissioning, installations, quality inspections, and performance testing of VFD’s to meet design performance criteria, as assigned

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes