Technical Services Engineer ( Protection Relays and Recorders)

ERLPhase Power Technologies Ltd.; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

ERLPhase Power Technologies Ltd seeks a Technical Services Engineer to manage all technical aspects of customer interfaces. Based in Houston with global teams, you will apply expertise in electric power system protection and automation to support sales, training, and field installations.

The ideal candidate has a B.S. in Electrical Engineering and 4–8 years’ experience with relays and recorders, along with EMTP, load flow studies, and protective relay knowledge.

Qualifications

• BS in Electrical Engineering is mandatory.
• 4–8 years’ experience with relays and recorders.
• Knowledge of electric power systems and protective relay practices.
• Experience with EMTP, load flow, and short-circuit analyses.
• Strong communication and teamwork skills.
• Willingness to travel up to 20%.

Responsibilities

• Help customers apply ERLPhase products through visits, demonstrations, training courses and telephone contact.
• Meet with customers to determine feature sets needed and relay to Marketing.
• Provide support to customers with application notes, conference papers, demo sessions, and Webex.
• Contribute customer service information to strategic plans and reviews.
• Assist in preparing and presenting proposals for ERLPhase products and systems.
• Be a secondary customer contact on technical matters.
• Participate in training and assist installation, commissioning and operation of systems (on-site and from offices).
• Participate in industry technical meetings such as NASPI, IEEE PSRC.

Skills

Electrical Engineering

Relay Protection

Protective Relays

Power Systems

Customer Service

Education

Bachelor's degree in Electrical Engineering

Tools

EMTP

Load flow

Short-circuit studies

Job description

Location: Houston, Texas, USA/ Winnipeg, Canada.

Travel Requirement: Up to 20% within US/Canada & Internationally

About ERLPhase Power Technologies:

ERLPhase Power Technologies designs and manufactures advanced protection relays and disturbance fault recorders for the global electric power industry. With teams of professionals across Winnipeg-Canada, Houston-US and Bangalore-India, ERLPhase brings decades of expertise in power system protection, monitoring, and control. The company is recognized for delivering reliable, high-performance solutions that ensure power system stability and efficiency. Trusted by utilities and industries worldwide, ERLPhase products are known for their precision, robustness, and innovation. Headquartered in Winnipeg, Canada, ERLPhase operates globally with strong technical and customer support.

Role Overview:

ERLPhase Power Technologies Ltd seeks a professional, innovative and detailed individual for the position of Technical Services Engineer. This position is responsible for all technical aspects of our interface with our customers.

Ideal Candidate:

• Demonstrated customer satisfaction by providing top quality customer service problem solving to current and potential customers and by providing technical support to the Sales team
• Has developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders)
• Able to manage their time effectively while working remotely on multiple demands

Key Responsibilities:

• Help customers apply ERLPhase products through visits, demonstrations, training courses and telephone contact
• Meet with our customers to determine the feature sets that our products need to have in order to succeed in the marketplace and provide this information to the Marketing team.
• In collaboration with the other members of the Technical Services Group, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations etc.
• Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements
• Assist in the preparation and presentation of successful proposals for ERLPhase products, services and systems
• Be a secondary customer contact on primarily technical matters
• Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving ERLPhase products, both on-site and from ERLPhase offices
• Participate in industry technical meetings such as NASPI, IEEE PSRC, etc.
• Provide input to the content for manuals, datasheets, ordering guides and other literature used by customers
• Provide support for ERLPhase marketing, sales, application engineering and development activities
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
• Develop and maintain an expert level of knowledge about ERLPhase products and solutions for electric power system protection and automation
• Complete assigned work within agreed schedule and budget to a high level of quality
• Assume Project Management role on assigned projects
• Fulfil supervisory duties as assigned

Qualifications & Preferred Technical Skills:

• B.S. in Electrical Engineering is mandatory
• 4-8 years’ experience working with relays and recorders
• Working knowledge of electric power systems and practices and philosophies
• Working knowledge of protective relay application at utility or engineering firm and industry practices
• Experience with EMTP, load flow and short circuit studies
• Passion for our customers to see them and ERLPhase succeed
• Excellent technical training, speaking and writing skills
• Ability to work cooperatively in a team environment
• Very strong computer and business software skills
• Exceptional organization and "get it done" skills