Technical Services Asscociate I

Georgia Institute of Technology; Atlanta (GA); On-site; USD 29,000 - 33,000; Full time

Job summary

Georgia Tech Library seeks a Technical Services Associate I to provide access to teaching, learning, and research materials, handling digital and physical requests, and delivering dependable technical services to patrons.

You will work with faculty, students, and staff, processing interlibrary loans, cataloging, course reserves, and metadata updates, while complying with copyright rules and using library systems.

Qualifications

• Educational requirements: Technical Diploma, Associate's degree, or two years college work or equivalent combination of education and experience
• Required experience: Two to four job related experience
• Preferred: Bachelor's Degree; Two to three years job related experience

Responsibilities

• Provide a wide array of access and technical services for the Library.
• Process interlibrary lending and borrowing requests using advanced resource sharing techniques.
• Search and download articles from library online databases for document delivery with copyright compliance.
• Answer questions and resolve issues from library patrons using multiple library systems.
• Participate in library projects and initiatives.
• Engage in learning opportunities with other Library areas to broaden services.
• Manage Course Reserve requests for various formats and ensure appropriate removals at semester end.
• Process physical items into collection and update metadata in the library system.
• Receive, check-in, and reconcile serial issues and input invoices.
• Perform other related duties as assigned.

Skills

Communication skills

Independent and collaborative work

Attention to detail

Customer relations

Strong written and verbal skills

Ability to learn new technologies

Task switching

Library reference/search skills

Info literacy

Adaptability

Education

Technical Diploma

Associate's degree

Two years of college coursework

Bachelor's Degree (preferred)

Tools

OCLC interfaces

Alma/Primo

ILL workflows

Circulation workflows

Job description

Job Title: Technical Services Asscociate I
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 302610

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Job Summary

Provides access to materials that are critical to the teaching, learning, and research mission of the university. Responsible for the day-to-day processing of digital and physical material requests. Provides access and technical services support to GT library patrons, including cataloging, acquisitions, course reserves, and resource sharing. Individual responsibilities will vary. This position will interact on a regular basis with: faculty, students, staff, unit management, vendors. This position typically will advise and counsel: faculty, students, unit staff. This position will supervise: N/A

Responsibilities

• Job Duty 1 - Provide a wide array of access and technical services for the Library. The duties to follow cover the key responsibilities for the department as a whole; individual responsibilities will vary.
• Job Duty 2 - Process interlibrary lending and borrowing requests using advanced resource sharing techniques.
• Job Duty 3 - Search and download articles from library online databases for document delivery. Maintain compliance with copyright regulations and licensing agreements.
• Job Duty 4 - Answer questions/resolve issues from library patrons. Use a variety of library-specific software programs to process requests, switching between multiple systems.
• Job Duty 5 - Participate in a variety of library projects and initiatives.
• Job Duty 6 - Engage in learning opportunities with other Library areas to gain a broader knowledge of the services the organization provides.
• Job Duty 7 - Manage Course Reserve requests for various formats from faculty. Review titles on Reserve at semester end to determine appropriate removals. Maintain compliance with copyright regulations and licensing agreements.
• Job Duty 8 - Process physical items into collection. Copy catalog library material of various formats following existing national standards and local practices. Update library metadata such as bibliographic, item, and holding records in the integrated library system.
• Job Duty 9 - Receive and process serial issues. Receive, check-in, and reconcile materials received against purchasing records. Input invoices.
• Job Duty 10 - Perform other related duties as assigned.

Required Qualifications

Educational Requirements

Technical Diploma, Associate's degree, or two years college work or equivalent combination of education and experience

Required Experience

Two to four job related experience

Preferred Qualifications

Preferred Educational Qualifications

Bachelor's Degree

Preferred Experience

Two to three years job related experience

Knowledge, Skills, & Abilities

SKILLS

Specialized skills required: knowledge of library principles, practices, and terminology; ability to search library bibliographic databases and interpret findings; intermediate knowledge of office related computer applications; ability to work independently, collaboratively and in teams within the Library; maintain professional customer relations; strong written and verbal communication skills; maintain concentration on detailed information over an extended period of time; ability to effectively switch tasks; and, the capability to independently learn new technologies and their applications in libraries.

Specialized skills preferred: Working knowledge of OCLC interfaces and software; experience using Alma/Primo; familiarity with ILL and circulation workflows, policies and procedures; and library experience working in technical services.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where such restrictions are required by Federal, State, or local government contract.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: A6
Location: Atlanta, GA
Anticipated hourly range of $21.05 - $24.27 will be commensurate with qualifications.

Background Check

A successful candidate must be able to pass a background check. Please visit: https://usg.policystat.com/policy/19298143/latest