Technical Service Trainer

West Coast Energy Systems; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

West Coast Energy Systems is seeking a Technical Service Trainer to deliver comprehensive training to technicians at the Houston service center. You will cover generator repair, installation, startup, operation and troubleshooting for Generac products.

The role requires strong instructional skills, curriculum development experience and the ability to write technical manuals and maintain documentation. Occasional travel and on-site collaboration with multiple departments are expected.

Qualifications

• Three years field technician experience in HVAC, automotive, generator or similar discipline or three years combined field technician experience and technical training experience.
• Experience in writing and presenting technical material is preferred.
• Knowledge of MS Office including Word, PowerPoint, Excel and basic documentation practices.

Responsibilities

• Instruct/Train technicians in all aspects of generator repair and installation.
• Develop and present technical training curriculum for service technicians.
• Write and review technical documentation such as owner manuals, installation guides and service bulletins.
• Establish warranty flat rates for new product prototypes.
• Collaborate with internal departments to fabricate training units and materials.

Skills

Technical training

Curriculum development

Technical writing

MS Office

Presentation skills

Education

High School Diploma

Associates or Bachelor's degree

Tools

SAP or ERP

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us?

In the role of Technical Service Trainer working onsite at our service training center in Houston, Texas you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products.

Essential Duties:

• Instruct/Train technicians in all aspects of generator repair and installation
• Develop and present technical training curriculum
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
• Establish warranty flat rates for new product prototypes
• Work with internal departments to fabricate training units
• DOT driver (Non CDL)
• Other duties as assigned

Minimum Qualifications:

• High School Diploma or equivalent
• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience

Preferred Qualifications:

• Associates or Bachelor's degree
• Curriculum development experience
• Technician Excellence or ASE (Automotive Service Excellence) certification
• Previous experience using SAP or equivalent ERP

Knowledge, Skills and Abilities:

• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
• Demonstrated strengths in writing and presenting / instructing technical information
• Ability to develop testing plans
• Technical aptitude to do basic generator start up and troubleshooting
• Ability to deal with shifting priorities and moving deadlines
• Highly organized and detail oriented
• Familiarity with hand tools and test equipment

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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