Technical Service Specialist - Overhead Products - Hybrid - Fuquay-Varina NC

Work180; North Carolina; Hybrid; USD 80,000 - 95,000; Full time

Job summary

TE Connectivity is seeking an Overhead Products Technical Service Specialist to bring technical and commercial support across various teams. This hybrid position, located in Fuquay-Varina, NC, requires a background in the energy industry, technical problem-solving abilities, and strong collaboration skills. You'll play a vital role in product support, documentation, and continuous improvement initiatives to enhance product offerings while ensuring profitable solutions for customers.

Benefits

Health insurance

401(k)

Paid time off

Employee stock purchase plan

Qualifications

• 3 years experience within the energy industry required.
• Experience in product management, technical support, and manufacturing engineering preferred.

Responsibilities

• Provide technical and commercial support to internal and external customers.
• Create installation instructions and manage part number creation.
• Support Value Engineering projects to drive profitability.

Skills

Technical support

Mechanical aptitude

Bilingual English/Spanish

Education

Mechanical/Electrical Associate Degree

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's technical support team manages many aspects sustaining of a product line for the Energy Americas commercial team, from presales technical support to creating new products and all associated documentation. The team works closely with product management, sales, customer care, and manufacturing. They are responsible for overall product support to sustain the product lines in order to help meet sales and profit targets of the busines

This position will be hybrid. Few days onsite in Fuquay-Varina, NC - must be within commutable distance to the plant. No relocation offered

What your background should look like:

As an Overhead Products (OHP) Technical Service Specialist, a typical day may include:

• Provide technical and commercial support to internal (sales, product management, production, and engineering) and external customers for OHP (including Wildlife & Asset Protection and Overhead Connector products.
• Interpret customers' specifications to select or create the correct TE product for their application and provide technical product support.
• Definition and systemization of customer-specific top-level products (substation takeoffs).
• Develop specification and sales support materials, including but not limited to installation instructions, data sheets, cross references, etc.
• Coordinate prototypes for testing with engineering and provide technical assistance to design feasibility and make recommendations for necessary changes.
• Create Installation instructions and manage part number creation in TE systems.
• Provide support on Value Engineering (VAVE) projects to drive profitability of the portfolio.
• Collaborate with OHP product managers regularly to support growth.

What your background should look like:

• Mechanical/Electrical Associate Degree, or in a related technical field, or those without a degree but with work experience providing technical support in an energy/power-related field, will be considered
• 3 yr experience within the energy industry required
• Experience in product management, technical support, manufacturing engineering, application engineering, field service, and/or technical sales preferred
  Hands-on mechanical aptitude skills are a plus
• Bilingual English/Spanish is a plus

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION

• Competitive base salary commensurate with experience: $80,800 - 95,000 (subject to change dependent on physical location)
  

• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
  

• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.