Technical Service Specialist, Construction Materials

LATICRETE International; Sterling Heights (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Sterling Heights, Michigan, is seeking a knowledgeable technical support professional to provide exceptional service to architects and contractors. You will review blueprints, advise on material selection, and conduct seminars.

The ideal candidate has a strong background in the construction industry, is fluent in a second language, and possesses effective communication skills. LATICRETE offers comprehensive benefits, including medical, dental, vision, 401k, and generous paid time off.

Qualifications

• Minimum 3-5 years' experience in the construction industry.
• 2 years in technical support of a building material preferred.
• Physical strength to lift and carry a minimum of 50 pounds frequently.

Responsibilities

• Provide technical service to architects and contractors.
• Review architectural blueprints for material selection.
• Conduct seminars for construction professionals.
• Investigate customer service complaints diplomatically.

Skills

Technical support experience

Customer service experience

Team cooperation

Fluency in a second language

Knowledge of architecture and construction practices

Intermediate knowledge of Microsoft Office

Education

High School Diploma; Degree preferred

Tools

ERP systems like Oracle EnterpriseOne

CRM systems like SalesForce1

Job description

LATICRETE International in Sterling Heights, Michigan, is seeking a knowledgeable technical support professional to provide exceptional service to architects and contractors. You will review blueprints, advise on material selection, and conduct seminars.

The ideal candidate has a strong background in the construction industry, is fluent in a second language, and possesses effective communication skills. LATICRETE offers comprehensive benefits, including medical, dental, vision, 401k, and generous paid time off.