Technical Service Specialist.

Medtronic; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Medtronic is seeking a Field Service Engineer to install, service, and repair a diverse portfolio of medical technologies across the assigned territory. You will perform preventive maintenance, diagnose issues, and work with hospital staff to maximize equipment uptime.

Travel 50-75% within the region, build relationships with Clinical Engineering teams, and support service contract growth while delivering a high-quality customer experience.

Qualifications

• Bachelor's degree in a technical discipline (Electronic/Electrical/Electro-Mechanical) or equivalent.
• Field service/maintenance experience in medical devices or healthcare.
• Experience troubleshooting electronic/electro-mechanical systems.
• Valid driver's license and ability to travel 50–75% within territory.
• Experience using CMMS or service documentation tools.

Responsibilities

• Perform installation, maintenance, troubleshooting, and repair of medical equipment within the assigned territory.
• Execute scheduled preventive maintenance visits to ensure performance and compliance.
• Build and maintain relationships with Clinical Engineering and EBME teams and other stakeholders.
• Achieve service performance objectives including customer satisfaction and metrics.
• Identify opportunities for service contract sales, renewals, and revenue growth.
• Maintain accurate service documentation and regulatory compliance.

Skills

Field service

Troubleshooting

Electrical systems

Travel 50-75%

Education

Bachelor's degree in Electronic/Electrical/ Electro-Mechanical Engineering or related technical discipline

Tools

CMMS / service docs tools

Job description

The Service & Repair function is part of the Customer Care & Supply Chain organization and supports customers across a broad portfolio of Medtronic technologies, including Ear, Nose and Throat (ENT), Acute Care & Monitoring (ACM), Cranial & Spinal Technologies (CST), and Surgical Innovations (SI). The team delivers technical service, preventive maintenance, equipment repair, and customer support activities that help ensure healthcare providers can operate critical medical technologies safely and effectively. This field-based role supports customers across Manchester and the surrounding region. The position requires regular travel within the assigned territory, with approximately 50-70% travel, and is focused on delivering technical service excellence while supporting service contract growth and customer retention. As a Field Service Engineer, you will provide technical support, maintenance, and repair services for a diverse portfolio of medical technologies. You will partner with hospitals and healthcare providers to maximize equipment uptime, deliver a high-quality customer experience, and identify opportunities to expand service agreements and support long-term customer relationships.

Primary Responsibilities

• Perform installation, maintenance, troubleshooting, and repair activities for medical equipment within the assigned territory.
• Execute scheduled preventive maintenance visits to ensure equipment performance and compliance with service requirements.
• Build and maintain relationships with Clinical Engineering, Electro-Bio Medical Engineering (EBME), and other key customer stakeholders.
• Achieve service performance objectives, including customer satisfaction and operational service metrics.
• Identify and support opportunities for service contract sales, renewals, and service revenue growth.
• Maintain accurate service documentation, maintenance records, and regulatory compliance requirements.
• Collaborate with cross-functional teams to resolve technical issues and improve customer service delivery.
• Ensure adherence to operational procedures, quality standards, and safety requirements.

Qualifications

• Bachelor's degree, Higher National Certificate (HNC), or equivalent qualification in Electronic Engineering, Electrical Engineering, Electro-Mechanical Engineering, or a related technical discipline.
• Experience from field service, technical support, or equipment maintenance experience within the medical device, healthcare, or life sciences industry.
• Experience troubleshooting and repairing electronic or electro-mechanical systems.
• Valid driver's license and ability to travel 50-75% within the assigned territory.
• Experience using computerized maintenance management systems or service documentation tools.

Preferred Qualifications

• Experience servicing medical devices or healthcare technologies within a hospital environment.
• Knowledge of preventive maintenance programs and field service best practices.
• Experience supporting service contract renewals or identifying commercial service opportunities.
• Experience delivering technical or operational training to customers.
• Knowledge of Clinical Engineering or Electro-Bio Medical Engineering (EBME) service environments.

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact., Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

Our Commitment to You

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest: Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. Better outcomes for our world . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 37,600.00 GBP - 56,400.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.