Technical Service Representative in Waterville, Maine

DuBois Chemicals, Inc.; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid holidays

Paid vacation

Job summary

DuBois Chemicals, Inc. seeks a Technical Service Representative to support paper mill customers from remote locations. You will deliver on-site testing, provide expert product application assistance, and ensure high customer satisfaction across assigned accounts.

Travel up to 25% including overnight stays; the role includes a company vehicle and tools. Strong mechanical/chemical background and CRM proficiency are essential for success in this position.

Qualifications

• 2+ years of mechanical, chemical, or industrial experience.
• Mechanical aptitude in electrical and pipefitting preferred.
• Strong time management skills with attention to detail.
• Proficient in performing technical/mechanical on-site testing.
• Proficient in Microsoft Products, CRM, and other analytical tools.

Responsibilities

• Provide effective technical service to support product application at customer sites.
• Manage multiple customers across given geography with various product lines.
• Enter all relevant service data into analytics systems and communicate findings.

Skills

Mechanical aptitude

Chemical industry experience

Time management

Technical testing

CRM proficiency

MS Office

Independent worker

On-site testing

Physical stamina

Travel readiness

Tools

CRM software

ERP systems

Analytical tools

Job description

## Technical Service RepresentativeApplylocations: Remote - UStime type: Full timeposted on: Posted Yesterdayjob requisition id: R103022It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.**POSITION SUMMARY:**DuBois Chemicals is looking for a high performing Service Representative to support our paper mill customers in central Maine. **DuBois brands** have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. Our scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.**KEY RESPONSIBILITIES:*** Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention.* Manage multiple customers across given geography that utilize a variety of product lines.* Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.* Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.* Ability to report, document communicate findings, abnormal conditions and offer recommendations.* Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes.* Effectively communicate and collaborate with team members, as well as other cross functional support employees.* Learn and assist with DuBois eTools, System Surveys and Cost Calculators.* Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.* Travel to assigned customers to conduct service audits.* Must be able to perform the essential functions of this position with or without reasonable accommodations.**MINIMUM QUALIFICATIONS:*** 2+ years of mechanical, chemical, or industrial experience.* Mechanical Aptitude in electrical and pipefitting preferred.* Strong time management skills with attention to detail.* Ability to understand the products and services offered by the company.* Excellent oral and written communication skills.* Proficient in performing technical/mechanical on-site testing.* Ability to adjust to various customer needs and situations.* Ability to work independently with minimal supervision.* Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools.* Ability to walk many miles per day* Ability to lift 50 pounds* Ability to travel up to 25% including overnight travel.Position comes with a company vehicle, gas card, lap top, and cell phone!DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.### Values and Culture**Working at DuBois is dynamic, flexible and fun. Our customer centric focus gives you the opportunity to leverage your creative and innovative talents to help deliver specialty chemical solutions safely while protecting the environment. DuBois values:*** **Honest and Ethical Behavior*** **Collaborative Communication*** **Safety at Work and Home*** **Environmental Stewardship****Perks and Benefits****You will enjoy building your career with DuBois. DuBois offers the stability and comprehensive benefits of a larger organization with the feel of a smaller, more personable company.****The diversity of our roles, customers served and large number of manufacturing, distribution and technical centers provide many routes for your career advancement. If you value learning, improving processes and want to make an immediate impact, DuBois is where you want to be.****DuBois excellent benefit package includes health insurance, dental insurance, vision insurance, life insurance, 401k with company match, paid holidays, vacation time and income protection plans.**