Technical Service Representative I, Senior

PPG; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the paint and coatings industry is seeking a Technical Service Representative I, Senior. This role involves onsite customer support, troubleshooting, and process optimization, ensuring customer satisfaction and promoting safety standards. Candidates should have extensive experience in industrial coatings and strong problem-solving skills.

Benefits

Paid time off

Insurance

401K

Retirement plans

Qualifications

• 5+ years’ experience in electrocoat, wet paint, powder coating, or similar.
• Experience with paint mixing and application preferred.
• Ability to work independently and in teams.

Responsibilities

• Support PPG activities at facilities and customer sites.
• Communicate effectively with technical and management teams.
• Provide hands-on support for application processes and troubleshooting.

Skills

Technical problem-solving

Troubleshooting

Communication

Computer skills

Education

HS Diploma, GED, or equivalent

Job description

Technical Service Representative I, Senior

Join to apply for the Technical Service Representative I, Senior role at PPG.

Job Overview

As a Technical Service Representative (Senior), you will represent PPG onsite at customer locations, ensuring customer satisfaction through outstanding service. Responsibilities include troubleshooting, process improvements, quality focus, and supporting business growth. You will be self-directed, supporting both customer and PPG goals, and participate in continuous improvement and problem resolution meetings with operations and management. Specialized training will be provided to qualified candidates. You will report to the local Technical Service Manager.

Responsibilities

• Support PPG activities at facilities and customer sites, understanding concerns, collecting data, and resolving issues promptly.
• Ensure accurate reporting to customers and internal teams.
• Communicate effectively with technical and management teams, promoting EH&S standards.
• Provide hands-on support for application processes and troubleshooting, with daily trip reports.
• Assist in commercialization, process optimization, testing, and product launches.
• Follow safety practices and communicate technical information clearly to diverse personnel.

Qualifications

• HS Diploma, GED, or equivalent.
• 5+ years’ experience in electrocoat, wet paint, powder coating, electrostatic spray, or similar industrial coatings.
• Experience with paint mixing and application is preferred.
• Good computer skills and troubleshooting experience.
• Strong technical problem-solving skills.
• Ability to work independently and in teams.
• Willingness to travel locally and regionally.

About Us

PPG is committed to innovation, sustainability, and color leadership, serving various markets globally. We value integrity, diversity, and continuous improvement. We offer competitive benefits, including paid time off, insurance, 401K, and retirement plans. We are an equal opportunity employer and support a fulfilling, inclusive workplace.

Additional Details

Position level: Mid-Senior, Full-time, Other industry: Paint, Coatings, and Adhesives. Benefits and compensation vary by location. Feedback on our hiring process is encouraged via Glassdoor.