Technical Service Representative I

Laticrete International; Bethany (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Job summary

Laticrete International is seeking a Technical Service Professional to support architects, contractors, and distributors in the construction industry. The role involves material evaluation, preparing technical documents, and conducting seminars.

Qualified candidates should have 3–5 years of construction experience, strong technical communication skills, and be proficient in Microsoft Office. Benefits include medical, dental, and 401(k). Travel may be required.

Qualifications

• Minimum 3–5 years of experience in the construction industry.
• Minimum 2 years in technical support for a building material/product preferred.
• Physical strength to lift and carry a minimum of 50 pounds frequently.

Responsibilities

• Provide technical service to architects and contractors for material selection.
• Review architectural blueprints to advise on materials.
• Prepare technical documents for distribution to construction professionals.

Skills

Technical communication

Fluency in a second language

Team cooperation

Microsoft Office proficiency

Knowledge of architecture and construction

Education

High School Diploma; Degree preferred

Tools

Oracle EnterpriseOne

SalesForce1 CRM system

Job description

Overview

Technical Service Professional – Construction Industry

Provide technical support and customer service for architects, contractors, and distributors using LATICRETE products.

Benefits

• Medical, Dental, Vision
• 401(k)
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending, Life Insurance, AD&D and Supplemental Insurance

Essential Responsibilities

• Provide technical service to architects, contractors, and distributors to advise on proper material selection.
• Review architectural blueprints, details, and specifications to advise on material selection.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents/literature for architects, engineers, contractors, and distributors.
• Conduct seminars for architects, distributors, contractors and other construction professionals.
• Investigate and settle customer service & product complaints diplomatically & professionally within authorized limits.
• Handle input/requests from sales/field personnel and update job file system.
• Identify and forward leads to sales department.
• Maintain professional conduct.

Non‑essential Responsibilities

• Other duties as directed by Supervisor.

Qualifications & Required Experience

• Minimum 3–5 years of experience in construction industry.
• Minimum 2 years in technical support of a building material or product preferred.
• Fluency in a second language preferred.
• Physical strength to lift and carry minimum of 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities (some on short notice).
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Intermediate knowledge of and functional proficiency in ERP and CRM systems (Oracle EnterpriseOne, SalesForce1 CRM system preferred).
• Team cooperation – maintain a positive, cooperative attitude with all employees and customers.

Minimum Educational Requirements

High School Diploma; Degree preferred.

Travel

25% travel, including some international travel.