Technical Service Representative I

LATICRETE International; Myrtle Beach (SC); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays in addition to paid &

Job summary

LATICRETE International seeks a technically skilled customer-service professional with construction-material experience to support architects, contractors and distributors in Myrtle Beach, SC. You will advise on material selection, review specs, and draft technical details to enable correct installation.

Responsibilities include seminars, resolving product issues, maintaining ERP/CRM data, and collaborating with sales to identify new leads while upholding professional standards.

Qualifications

• Technical communication and presentation abilities are essential.
• Knowledge of architecture and construction practices and materials is expected.
• Team cooperation and professional conduct with clients and colleagues are required.

Responsibilities

• Provide technical service to architects, contractors, and distributors advising on material selection.
• Review blueprints and specifications to guide material choices.
• Draft specifications and details for architects, engineers, contractors, and distributors.

Skills

Technical communication

Presentation abilities

Team cooperation

Architectural knowledge

Second language

Education

High School Diploma

Degree preferred

Tools

ERP systems

CRM systems

Oracle EnterpriseOne

Salesforce1 CRM

Job description

About the Company

LATICRETE International is a leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. With over 65 years of family-owned business in more than 100 countries, we strive to improve the built world and the lives of those who build it.

Position Overview

This position requires an individual with technical and customer service experience in the construction industry, focusing on the installation and use of physical building materials. The role is not an IT, software, or systems support position.

Benefits

• Medical
• Dental
• Vision
• 401k
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance

Essential Job Functions & Responsibilities

• Provide technical service to architects, contractors, and distributors, advising on proper material selection for specific applications.
• Review architectural blueprints, details, and specifications to advise on proper material selection.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents and literature for architects, engineers, contractors, and distributors.
• Conduct seminars for architects, distributors, contractors, and other construction professionals.
• Investigate and settle customer service and product complaints diplomatically and professionally within authorized limits.
• Handle input/requests from sales/field personnel and update the job file system.
• Identify and forward leads to the sales department.
• Maintain professional conduct.

Nonessential Job Functions

• Other duties as directed by Supervisor.

Qualifications

• Minimum 3-5 years of experience in the construction industry.
• 2 years of technical support experience for a building material or product preferred.
• Fluency in a second language preferred.
• Physical strength to lift and carry a minimum of 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities.
• Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook; intermediate knowledge and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.
• Team cooperation: maintain a positive, cooperative attitude with all employees of LATICRETE and all customers.

Minimum Educational Requirements

• High School Diploma; Degree preferred.

Travel

• 25% travel, with some international travel required.