Technical Service Representative

Henkel; Remote; USD 70,000 - 95,000; Full time

Job summary

A leading adhesive technology company based in Alabama seeks a Technical Service Representative to manage and service surface treatment customers. The ideal candidate will have a BS/BA in a relevant field and 5+ years of relevant experience, including technical service and sales. This role requires excellent communication and relationship building skills, with up to 50% travel expected. Benefits include health insurance, 401k matching, and opportunities for career growth.

Benefits

Health Insurance

Work-Life Balance

401k matching

Career Growth

Qualifications

• 5+ years of relevant technical service or sales experience.
• Ability to travel regionally, up to 50%.
• Strong disciplined self-starter focused on continuous learning.

Responsibilities

• Manage and service surface treatment customers remotely.
• Execute pricing actions, resolve customer requests and complaints.
• Build and maintain relationships with customers and distributors.

Skills

Technical service experience

Sales experience

Excellent communication skills

Relationship building

Self-starter

Education

BS/BA in Business, Chemistry, Engineering or related area

Associates degree

Tools

CRM Tool

Job description

About this Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

What You’ll Do

• The Technical Service Representative is based remotely, responsible for managing and servicing surface treatment customers in Coil and General Industry.
• Manages assigned customers as a first line of support with routine service reports, product deliveries, technical troubleshooting and customer service.
• Provides input to Manager on customer needs, business trends, competitive situations in territory.
• Executes pricing actions, coordinates with application engineering to conduct line trials / (re)solve customer requests and complaints.
• Manages assigned customer accounts in CRM Tool.
• Builds and maintains relationships with customers and distributors.

What makes you a good fit

• BS/BA in Business, Chemistry, Engineering or related area or equivalent combination of education and experience is preferred. At a minimum an Associates degree is required.
• 5+ years of relevant technical service or sales, strategic account responsibility, laboratory or manufacturing experience (preferably in metal finishing) and a progressive record of self-starting results.
• Ability to travel regionally, up to 50%, depending on location of home-based office. Most of the travel will be in and around Mussel Shoals Alabama with occasional travel to Birmingham required.
• Excellent communication, collaboration and relationship building skills.
• Strong disciplined self-starter willing to continue learning while developing the pipeline in the territory and maintaining existing customers.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $70,000.00 - $95,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.