Technical Service Representative - Agricultural

Hawkins, Inc.; Roca (NE); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

LTD/STD

Job summary

Hawkins, Inc. seeks a Field Water Treatment Specialist to install, monitor, and maintain water treatment systems across western Iowa and central Nebraska. You will identify opportunities, support growth, and build trusted relationships with agricultural customers in the field.

Reporting to the Branch Sales Manager, you’ll collaborate with regional sales leadership to ensure customer satisfaction. The role emphasizes hands-on technical work, customer service, and a proactive approach to

Qualifications

• Plumbing, electrical, or carpentry background suitable for field service.
• Water industry experience is a plus for understanding customer needs.
• Strong problem-solving and self-motivation important for field work.
• Excellent organization and time management with attention to safety.
• Strong communication and customer service skills to build relationships.

Responsibilities

• Install, service, and repair customer equipment and perform preventative maintenance.
• Perform regular field water testing and maintain proper chemistry.
• Grow sales by expanding product lines and adding new accounts.
• Develop relationships with existing customers and pursue new business opportunities.
• Attend regional trade shows and support territory growth plans.
• Coordinate with sales leadership to meet customer needs and drive satisfaction.
• Provide technical support and product information to customers as needed.
• Follow safety procedures and contribute to inventory activities.

Skills

Plumbing

Electrical

Carpentry

Water industry experience

Problem solving

Job description

If you are mechanically inclined, enjoy working in the field, troubleshooting challenges, and providing great service – this may be the opportunity for you.

This position focuses primarily on the installation, maintenance, and repair of critical drinking water systems in livestock barns, supporting agricultural customers across western Iowa and central Nebraska. You’ll play a key role in keeping systems running smoothly while building trusted relationships with customers in the field. Learn more about us at www.hawkinsinc.com (NASDAQ: HWKN).

To learn more about Hawkins Water Treatment and the sales, delivery and warehouse positions, watch this short video.

About The Job

This role is responsible for installation, monitoring, and maintenance of water treatment systems and identifying new opportunities. Reporting to the Branch Sales Manager and working closely with regional sales and leadership, this individual will support growth and profitability of the Water Treatment Group focused business by ensuring customer satisfaction.

Responsibilities

• Install, service, and repair customer equipment and provide ongoing preventative equipment, chemical and process maintenance at customer sites.
• Perform regular field water testing to maintain proper chemistry.
• Provide excellent customer service and support to growth in existing accounts. Work closely with regional sales and leadership to maintain customer success and establish new accounts.
  • Existing Accounts
    • Maintain productive and professional relationships with existing customers.
    • Generate repeat sales by providing product and technical information in a timely manner.
    • Grow current product lines and identify and add new product lines.
    • Further sell Hawkins’s solutions: products, equipment, service
    • Expand Hawkins role with existing customers and develop new retention strategies to work in conjunction with evolving customer requirements.
    • Ensure customer satisfaction and loyalty.
  • New Accounts
    • Develop and sustain professional relationships with new customers to increase sales and profits, with a focus on great customer service.
    • Sell Hawkins solutions: products, equipment, service.
  • Other
    • Attend Regional Trade Shows
    • Support the development of annual territory growth plans.
    • Complete monthly reports and market summary for territory.
• Work closely with current and prospective customers to understand business needs and recommend product and technical improvements and innovations that will meet customer needs and maintain and grow sales of products, equipment, and service.
• Consult with customers and provide hands‑on technical support to solve business problems and achieve customer satisfaction, to retain and grow customer base.
• Provide support to internal teams to support equipment and chemical sales efforts focused on the market by partnering with Regional and Branch Managers, and Technical Sales Representatives.
• May provide input for sales presentations, demonstrations, and proposals to explain product specifications or applications to customers.
• Establish and maintain productive, professional relationships with new and existing customers
• Follow up on sales leads and support sales objectives
• Answer customers’ questions about products, prices, availability, or credit terms.
• Perform needs assessments to cultivate additional business.
• Keep management informed of competitive developments in territory.
• Pursue new business development and expand the existing customer base by securing new business and establishing additional contacts to ensure continuity and future growth
• Research and source potential customers using various professional networking resources
• Review and revise business processes to increase efficiency and effectiveness.
• Follow all company safety procedures as well as all OSHA procedures.
• May participate in annual inventory and other special projects

About You

• Plumbing, Carpentry, Electrical, Technical background or some combination of experience.
• Water Industry experience a plus
• Good problem-solving skills
• Enthusiastic, ambitious, self-motivated, and hard- working with ability to work independently and with teams
• Excellent organization and time management skills
• Strong math skills including ability to perform calculations to determine flow rates, etc.
• Ability to identify appropriate sales opportunities and key personnel within accounts.
• Ability to professionally and positively present information about Hawkins’s products and services
• Strong computer skills.
• Excellent customer service skills with strong written and verbal communication skills
• Available to regularly work a schedule that consists of 10-12-hour days and requires some overnight travel
• Strong negotiation skills
• Effective organizational and follow-through skills required
• Ability to deal diplomatically and communicate effectively with internal and external customers
• Must have good driving record that meets company expectations and be able to pass drug and background screening

Physical Requirements

• Ability to regularly travel throughout territory via personal vehicle or company vehicle
• Occasionally ride along with Technical Route Sales Drivers in DOT Class WTG trucks
• Ability to lift and carry up to 50 pounds several times a day.
• Ability to sit, stand, and ascend stairs or ladders for up to 12 hours per day.
• Ability to work in facilities where there may be a variety of temperatures in facilities that do not have air conditioning.
• Able to perform manual dexterity tasks - Requires fine motor skills including the ability to grasp and work with tools.
• Occasional turning, twisting, stooping, bending, and reaching.

Travel

Up to 50%

Expected Compensation

$55,000-65,000/Yr. + 5% Bonus Eligibility

Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more.Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

Ref 2027-052

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.