Senior Field Service Engineer

Hawkins Inc.; Loves Park (IL); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

Paid time off

Paid holidays

Medical/dental/vision insurance

Job summary

Hawkins Inc. is seeking a Senior Field Service Engineer to provide site services, supervise installations, start-ups, commissioning, and ongoing maintenance of water treatment equipment.

The role supports field service engineers and technicians and conducts site audits across multiple states. The ideal candidate has a chemical/mechanical/electrical design background with 7+ years in water treatment equipment service, PLC programming, and strong communication.

Qualifications

• Bachelor's degree in chemical, mechanical, or electrical design/equipment repair.
• Minimum of 7 years of relevant experience in equipment service and start-up, repair and maintenance, plumbing, and/or control systems within the water treatment industry.
• Electrical and PLC programming experience.
• Strong interpersonal skills.
• Ability to lead and direct staff on proper engineering practices for operation, monitoring, troubleshooting, and repair.
• Demonstrated communication skills.
• Experience reading equipment drawings, process flow diagrams (PFDs), process and instrumentation diagrams (P&IDs), electrical schematics, specifications, and manuals.
• Ability to read and interpret water analysis documents.

Responsibilities

• Provides onsite and offsite equipment installation, service, start-up, commissioning, testing, and training for various types of water treatment equipment.
• Support field service goals, ensuring timely equipment start-ups and cost control for onsite time and materials.
• Supports the Production Manager in Loves Park, IL by providing equipment and operational technical assistance with refurbishments, build-outs, rental returns, and testing of equipment for delivery or storage.
• Maintains and operates all tools and hardware required for field service calls, and ensures proper use of company vehicles, tools, and related equipment.
• Operate rental or company vehicles, requiring a valid standard driver's license.
• Promotes and supports a safe workplace by following the company's safety program and complying with OSHA regulations as well as State of Illinois requirements for shop manufacturing and production operations.
• Participate in training Field Service Engineers and Field Service Technicians to ensure successful equipment start-ups across all WaterSurplus equipment systems.
• Other duties as assigned.

Skills

Electrical control systems

PLC programming

Water treatment equipment

Mechanical aptitude

Reading drawings & P&IDs

Troubleshooting

Communication skills

Education

Bachelor's degree in chemical, mechanical, or electrical design/equipment repair

Job description

Hawkins, Inc./WaterSurplus is a trusted and well-known leader in the chemical industry for over 80 years. We have opportunities for motivated hard workers to learn and develop a career with our Water Treatment business segment. Our route sales/delivery approach to supplying products and equipment to our customers in 27+ states ensures superb customer service and support. Our customers include water and wastewater treatment systems, municipal and commercial swimming pools, industrial process and wastewater facilities, and industries like oil/gas and agricultural farmers/growers.

Learn more about us at www.hawkinsinc.com (NASDAQ: HWKN).

ABOUT THE JOB

The Senior Field Service Engineer is responsible for providing site services to clients, including supervision of equipment and system installations, start-ups, commissioning, troubleshooting, media and membrane loading, client equipment reviews, general maintenance and repair of water treatment equipment, training and support of Field Service Engineers and Technicians, and site water audits. This role requires strong knowledge of the mechanical and electrical operation of water treatment equipment, including pumps, filtration, membrane-based systems (RO, UF, NF), chemical injections, and ion-exchange. Reporting directly to the Director of Operations for Rental & Service, the Senior Field Service Engineer ensures reliable client services while supporting the company's overall goals and objectives.

DUTIES AND RESPONSIBILITIES

• Provides onsite and offsite equipment installation, service, start-up, commissioning, testing, and training for various types of water treatment equipment within general industry.
• Support field service goals, ensuring timely equipment start-ups and cost control for onsite time and materials required to complete field projects.
• Supports the Production Manager in Loves Park, IL by providing equipment and operational technical assistance with refurbishments, build-outs, rental returns, and testing of equipment for delivery or storage.
• Maintains and operates all tools and hardware required for field service calls, and ensures proper use of company vehicles, tools, and related equipment.
• Operate rental or company vehicles, requiring a valid standard driver's license.
• Promotes and supports a safe workplace by following the company's safety program and complying with OSHA regulations as well as State of Illinois requirements for shop manufacturing and production operations.
• Participate in training Field Service Engineers and Field Service Technicians to ensure successful equipment start-ups across all WaterSurplus equipment systems.
• Other duties as assigned.

ABOUT YOU

• Bachelor's degree in chemical, mechanical, or electrical design/equipment repair
• Minimum of 7 years of relevant experience in equipment service and start-up, repair and maintenance, plumbing, and/or control systems within the water treatment industry
• Electrical and PLC programming experience
• Strong interpersonal skills
• Ability to lead and direct staff on proper engineering practices for operation, monitoring, troubleshooting, and repair
• Demonstrated communication skills
• Experience working in team environments where collaboration is essential to completing assignments and achieving organizational goals
• Experience with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to read equipment drawings, process flow diagrams (PFDs), process and instrumentation diagrams (P&IDs), electrical schematics, specifications, and manuals
• Ability to read, interpret, troubleshoot, and modify PLC ladder logic
• Proven ability to analyze and troubleshoot water treatment equipment and controls, including filters, reverse osmosis systems, ion exchange, chemical injection, and pH adjustment
• Skilled in working with hand tools, power tools, machinery, testing instruments, handheld devices, water quality analyzers, and test kits
• Working knowledge of water treatment components such as valves, tanks, pumps, instruments, membranes, ion exchange, filters, and piping
• Experience with configuring instrumentation and troubleshooting analog and digital control signals
• Understanding process design, water chemistry, and water treatment testing tools for troubleshooting and servicing equipment
• Ability to read and interpret water analysis documents

PHYSICAL REQUIREMENTS:

• Must be able to operate office equipment, fax and or printer, and personal computer.
• May stand, walk, bend, stoop, climb stairs and lift frequently on average of 8 hours each day.
• May be required to carry or move equipment or parts more than 50 lbs.
• May require confined space entry.
• Work requires close vision.
• Required to use power hoist, pallet transport trucks, powered forklifts, similar equipment and or company vehicles.
• Production environment or client off site location where you may climb and balance materials while moving or repairing equipment.
• Performs physical activities that require considerable use of arms, legs and body movements to lift, bend, stoop, walk and squat.
• Hand and eye coordination required to ensure job performance is carried out in the most efficient and safe manner.

TRAVEL:

Required to travel the majority of the time

COMPENSATION:

$130k-150k

BENEFITS

• Hawkins/WaterSurplus offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more.
• Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

Ref 2027-109

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.