Technical Service Representative

Komatsu; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Komatsu is seeking a hands-on Technical Service Representative to support Electric Rope Shovel repairs at customer mine sites, primarily in the Safford and Morenci area. You will troubleshoot electrical and mechanical issues, perform preventative maintenance, and assist with major capital rebuilds.

This onsite role requires strong computer skills, the ability to read electrical schematics, and clear communication with customer supervisors and internal teams to ensure safety and reliability.

Qualifications

• Proficient with computers and data interpretation.
• Knowledge of Electrical Theory and Electrical Field.
• Able to read and interpret electrical schematics.
• Strong teamwork and communication skills.
• Experience performing root cause analysis and reporting.

Responsibilities

• Troubleshoot electric rope shovel, perform inspections and audits.
• Report machine condition and repair time accurately.
• Develop maintenance strategies to improve safety and reliability.
• Assist electricians with installations and wiring.
• Communicate customer needs to Supervisors, Managers, Engineering and Product Support.

Skills

Computer proficiency

Monitoring data interpretation

Electrical theory

Electrical schematics reading

Teamwork

Root cause analysis

Customer communication

Job description

Job Title: Technical Service Representative

Posting Start Date: 7/17/26

Job Location (Short): Mesa, Arizona, USA, 85210-6105 | Phoenix, Arizona, USA, 85034 | Safford, Arizona, USA, 85546 | Tucson, Arizona, USA, 85713

Requisition ID: 36388

Onsite or Remote: Onsite Position

Job Overview

We're looking for a hands‑on, safety‑minded Technical Service Representative to support Electric Rope Shovel repairs at customer mine sites-primarily in the Safford & Morenci area. You'll spend your days troubleshooting electrical and mechanical issues on electric rope shovels, performing preventative maintenance, and assisting with major capital rebuilds and overhauls.

If you enjoy solving electrical problems, working outdoors, and supporting customers, this could be a great fit.

Key Job Responsibilities

• Electric rope shovel troubleshooting, inspection and audit teams.
• Accurately report machine condition, repair/maintenance recommendations, time to repair/service.
• Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
• Assist electricians with installations and wiring of electric rope shovels.
• Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customers needs.

Qualifications / Requirements

• Must be proficient at using Computers.
• Must be able to connect monitoring devices to analyze signals and interpret data that we will be gathering at any given time.
• Must be knowledgeable in Electrical Theory and in the Electrical Field.
• Understand how circuits work and how to read and understand Electrical Schematics.
• Must be able to safely work in a Team Environment for the betterment of Komatsu Mining.
• Must be prepared to perform Root Cause Analysis on failures and effectively draft reports for customers, internal personnel and Product Support.
• Must have great communication skills in person, on the phone and on a computer.