Technical Service Representative

Komatsu; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Komatsu Mining is seeking a hands‑on Technical Service Representative to support electric rope shovel repairs at customer mine sites, primarily in the Safford & Morenci area in Arizona. You will troubleshoot electrical and mechanical issues, perform preventative maintenance, and assist with major rebuilds and overhauls.

If you enjoy solving electrical problems, working outdoors, and supporting customers, this could be a great fit. This onsite role requires travel to mine sites in Arizona.

Qualifications

• Proficiency with computers and data analysis.
• Ability to connect monitoring devices and interpret data.
• Knowledge of electrical theory and electrical field.
• Ability to read electrical schematics.
• Capable of working in a team environment for safe operations.
• Experience in root cause analysis and drafting customer/internal reports.
• Strong communication skills in person, on the phone and online.

Responsibilities

• Electric rope shovel troubleshooting, inspection and audit teams.
• Accurately report machine condition, repair/maintenance recommendations, time to repair/service.
• Develop maintenance strategies that promote safety, system reliability, and reduce unplanned downtime.
• Assist electricians with installations and wiring of electric rope shovels.
• Communicate effectively with Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on customer needs.

Skills

Computers

Monitoring devices

Electrical theory

Electrical schematics

Team environment

Root cause analysis

Communication

Job description

Job Title: Technical Service Representative

Posting Start Date: 7/17/26

Job Location (Short): Mesa, Arizona, USA, 85210-6105 | Phoenix, Arizona, USA, 85034 | Safford, Arizona, USA, 85546 | Tucson, Arizona, USA, 85713

Requisition ID: 36388

Onsite or Remote: Onsite Position

Job Overview

We're looking for a hands‑on, safety‑minded Technical Service Representative to support Electric Rope Shovel repairs at customer mine sites-primarily in the Safford & Morenci area. You'll spend your days troubleshooting electrical and mechanical issues on electric rope shovels, performing preventative maintenance, and assisting with major capital rebuilds and overhauls.

If you enjoy solving electrical problems, working outdoors, and supporting customers, this could be a great fit.

Key Job Responsibilities

• Electric rope shovel troubleshooting, inspection and audit teams.
• Accurately report machine condition, repair/maintenance recommendations, time to repair/service.
• Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
• Assist electricians with installations and wiring of electric rope shovels.
• Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customers needs.

Qualifications / Requirements

• Must be proficient at using Computers.
• Must be able to connect monitoring devices to analyze signals and interpret data that we will be gathering at any given time.
• Must be knowledgeable in Electrical Theory and in the Electrical Field.
• Understand how circuits work and how to read and understand Electrical Schematics.
• Must be able to safely work in a Team Environment for the betterment of Komatsu Mining.
• Must be prepared to perform Root Cause Analysis on failures and effectively draft reports for customers, internal personnel and Product Support.
• Must have great communication skills in person, on the phone and on a computer.