Technical Service Representative

Flowtec Group; Texas; Presencial; USD 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits package

Resumo da oferta

Flowtec Group is seeking a Technical Service Representative to deliver hands-on field support across West Texas, with a preference for San Antonio, Austin, or Lubbock. You will troubleshoot equipment, optimize chemical treatment and wastewater processes, and train customers on safe handling and operation of polymer, coagulant, and feed systems.

The role emphasizes independent field work, strong communication with plant personnel, and collaboration with sales, engineering, and laboratory teams to

Qualificações

• Degree in a technical discipline such as chemical, environmental or mechanical engineering or related field.
• Experience in water/wastewater processes, industrial chemicals, or field service is preferred.
• Knowledge of pumps, dosing equipment, and process instrumentation is a plus.
• Strong troubleshooting and independent work skills.
• Ability to travel 60%+ across West Texas and communicate with plant personnel.

Responsabilidades

• Provide hands-on technical service and troubleshooting at customer facilities.
• Monitor and optimize chemical treatment and wastewater processes.
• Support applications involving polymers, flocculants, coagulants, and specialty chemicals.
• Troubleshoot pumps, chemical feed systems, polymer makedown units, dosing equipment, and automation systems.
• Perform process evaluations, testing, and data collection to identify opportunities for improvement.
• Work directly with operators, maintenance personnel, and engineering teams.
• Assist with installation, startup, and ongoing support of equipment.
• Provide customer training around chemical application, equipment operation, and safe chemical handling.
• Document service activity and communicate recommendations to customers and internal teams.
• Develop strong, long-term relationships with customer facilities.
• Coordinate with sales, engineering, and laboratory teams when additional support is required.

Conhecimentos

Technical troubleshooting

Customer service

Field service

Process optimization

Communication

Formação académica

Engineering degree

Ferramentas

Pumps and dosing equipment

Descrição da oferta de emprego

Position: Technical Service Representative

Reports To: Regional Service Manager

Work Arrangement: Field-based IN West Texas, Preferred in San Antonio, Austin, or Lubbock, TX

Overview:

We are seeking a Technical Service Representative to support customers in the field across West Texas and ensure their chemical treatment programs and equipment are operating effectively. This is a hands-on, customer-facing position ideal for someone who enjoys troubleshooting, working with process equipment, solving problems, and building relationships with plant personnel. Our client is a specialty chemical solutions provider focused on improving solid-liquid separation, wastewater treatment, process efficiency, and environmental compliance, supplying coagulants, flocculants, and other specialty chemistries alongside chemical feed and polymer preparation equipment. The position comes with a comprehensive benefits package.

Responsibilities and Duties:

• Provide hands-on technical service and troubleshooting at customer facilities.
• Monitor and optimize chemical treatment and wastewater processes.
• Support applications involving polymers, flocculants, coagulants, and specialty chemicals.
• Troubleshoot pumps, chemical feed systems, polymer makedown units, dosing equipment, and automation systems.
• Perform process evaluations, testing, and data collection to identify opportunities for improvement.
• Work directly with operators, maintenance personnel, and engineering teams.
• Assist with installation, startup, and ongoing support of equipment.
• Provide customer training around chemical application, equipment operation, and safe chemical handling.
• Document service activity and communicate recommendations to customers and internal teams.
• Develop strong, long-term relationships with customer facilities.
• Coordinate with sales, engineering, and laboratory teams when additional support is required.

Qualifications and Skills:

• Degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or a related technical discipline preferred.
• Experience with water/wastewater treatment, industrial chemicals, process equipment, or field service is highly desirable.
• Understanding of pumps, chemical feed systems, dosing equipment, or process instrumentation is a plus.
• Strong mechanical and technical troubleshooting ability.
• Comfortable working independently and travelling extensively to customer facilities (60%+ travel across West Texas).
• Strong communication and customer-service skills.
• Ability to analyze process performance and recommend improvements.
• Safety-conscious and comfortable working in industrial environments.