Technical Service Representative

Eastman Chemical Company; Kingsport (TN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Personal day and vacation

Dental coverage

Health Savings Account

Job summary

Eastman Chemical Company is seeking a Technical Service Representative in Kingsport, TN to deliver material conversion technology support for biodegradable materials. You will engage customers in the food service and packaging markets, support trials, and work with cross-functional teams to craft technical solutions.

The role emphasizes safety, attention to detail, and a customer-centric mindset, with significant travel to support customers and industry events.

Qualifications

• Bachelor's degree in a technical field.
• >5 years' experience in injection molding and extrusion, and other conversion technologies particularly in biodegradable materials.
• >50% travel while working.
• Knowledge of markets and convertors associated with biodegradable food service.
• Strong existing relationship with convertors in biodegradable markets.
• Highly motivated self-starter able to work independently with minimal supervision and to collaborate across functional teams.
• Clear and effective written and verbal communication skills.
• Strong attention to detail and commitment to high-precision data collection.

Responsibilities

• Promote customer trials and evaluations.
• Understand the customer's demands and challenges.
• Help develop technical information for customer engagement.
• Collaborate with Sales, Technology and Quality Assurance to develop technical strategies and solutions.
• Stay up to date with industry trends, regulations, and advancements in feed technology.
• Provide technical content for product presentations, leaflets and brochures to support sales.

Skills

Injection molding

Extrusion

Biodegradable materials

Technical support

Customer engagement

Cross-functional collaboration

Education

Bachelor's degree in technical field

Job description

Technical Service Representative

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visitwww.eastman.com.

Description

The Technical Service Representative will provide our customers with material conversion technology support within Eastman's Biodegradables Technology Division in Kingsport, Tennessee. Our customers serve numerous markets, including the food service and food packaging markets and use conversion technologies such as profile extrusion, foamed sheet extrusion, thermoforming, and injection molding. The successful candidate will be a safety-minded, detail-oriented problem solver and customer centric mindset.

Responsibilities

• Promote customer trials and evaluations.


• Understand the customer's demands and challenges.


• Help develop technical information for customer engagement


• Knowledgeable about industry relevant secondary operations


• Partner with Product Development team to deliver products that a market needs and that will bring value to Eastman


• Collaborate with cross-functional teams, including Sales, Technology and Quality Assurance, to develop and implement technical strategies and solutions.


• Stay up to date with industry trends, regulations, and advancements in feed technology, and share relevant information with internal teams and customers.


• Collect and analyze customer feedback and market insights to identify opportunities for product improvement and innovation.


• Provide technical content for product presentations, leaflets and brochures to support sales and create papers and posters for technical forums.


• Act as a technical advisor to the sales team, and assist with customer inquiries, product positioning, and market development.


• Build and maintain strong relationships with key customers and industry associations.


• Represent the company at industry conferences, trade shows, and technical forums.

Qualifications

• Bachelor's degree in technical field required.


• > 5 years' experience in injection molding and extrusion, and other conversion technologies particularly in biodegradable materials.


• >50% travel while working.


• Knowledge of markets and convertors associated with biodegradable food service.


• Strong existing relationship with convertors in biodegradable markets.


• Highly motivated self-starter able to work independently with no to minimal supervision and to collaborate across functional teams.


• Clear and effective written and verbal communication skills.


• Strong attention to detail and commitment to high-precision data collection.

Benefits

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Compensation & Incentives

• Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness

• Comprehensive medical, prescription-drug, and dental coverage-paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.


• A robust menu of voluntary benefits-including vision, optional life, critical-illness protection, and more-so you can tailor coverage to fit your life.


• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies

• 401(k) with a company match-plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away

• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life's moments.

Growth & Development

• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

At Eastman, we invest in the whole you-so you can bring your best self to work every day and build a future you're proud of.

Eastman Chemical Company is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a powerfully engagedworkplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market

Asheville

Nearest Secondary Market

Knoxville

Job Segment

Customer Service Representative, QA, Quality Assurance, R&D, Product Development, Customer Service, Technology, Quality, Research