Technical Service Representative

Eastman Industrial Supply, Inc.; Kingsport (TN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Health Savings Account (HSA) option

401(k) with company match

Paid holidays and personal day

Paid time off and vacation

Career development & mentorship

Job summary

Eastman Chemical Company in Kingsport, TN, is seeking a Technical Service Representative in the Biodegradables Technology Division to support customers in food service and packaging markets. The role involves process knowledge across profile extrusion, foamed sheet extrusion, thermoforming, and injection molding, with a focus on delivering technical information and customer engagement.

The candidate will collaborate with Sales, Technology, and Quality Assurance teams, stay current on industry

Qualifications

• Bachelor’s degree in a technical field is required.
• >5 years’ experience in injection molding and extrusion, and other conversion technologies, particularly in biodegradable materials.
• >50% travel.
• Knowledge of markets and converters associated with biodegradable food service.
• Strong existing relationship with converters in biodegradable markets.
• Highly motivated self-starter able to work independently and collaborate across teams.
• Clear and effective written and verbal communication skills.
• Strong attention to detail and data collection precision.

Responsibilities

• Promote customer trials and evaluations.
• Understand the customer’s demands and challenges.
• Help develop technical information for customer engagement.
• Knowledgeable about industry relevant secondary operations.
• Partner with Product Development team to deliver products that a market needs and that will bring value to Eastman.
• Collaborate with cross-functional teams, including Sales, Technology and Quality Assurance, to develop and implement technical strategies and solutions.
• Stay up to date with industry trends, regulations, and advancements in feed technology, and share relevant information with internal teams and customers.
• Collect and analyze customer feedback and market insights to identify opportunities for product improvement and innovation.
• Provide technical content for product presentations, leaflets and brochures to support sales and create papers and posters for technical forums.
• Act as a technical advisor to the sales team, and assist with customer inquiries, product positioning, and market development.
• Build and maintain strong relationships with key customers and industry associations.
• Represent the company at industry conferences, trade shows, and technical forums.

Skills

Injection molding

Extrusion

Biodegradable materials

Relationship building

Education

Bachelor’s degree in technical field

Job description

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com .

Description

The Technical Service Representative will provide our customers with material conversion technology support within Eastman's Biodegradables Technology Division in Kingsport, Tennessee. Our customers serve numerous markets, including the food service and food packaging markets and use conversion technologies such as profile extrusion, foamed sheet extrusion, thermoforming, and injection molding. The successful candidate will be a safety-minded, detail-oriented problem solver and customer centric mindset.

Responsibilities

• Promote customer trials and evaluations.
• Understand the customer’s demands and challenges.
• Help develop technical information for customer engagement
• Knowledgeable about industry relevant secondary operations
• Partner with Product Development team to deliver products that a market needs and that will bring value to Eastman
• Collaborate with cross-functional teams, including Sales, Technology and Quality Assurance, to develop and implement technical strategies and solutions.
• Stay up to date with industry trends, regulations, and advancements in feed technology, and share relevant information with internal teams and customers.
• Collect and analyze customer feedback and market insights to identify opportunities for product improvement and innovation.
• Provide technical content for product presentations, leaflets and brochures to support sales and create papers and posters for technical forums.
• Act as a technical advisor to the sales team, and assist with customer inquiries, product positioning, and market development.
• Build and maintain strong relationships with key customers and industry associations.
• Represent the company at industry conferences, trade shows, and technical forums.

Qualifications

• Bachelor’s degree in technical field required.
• > 5 years’ experience in injection molding and extrusion, and other conversion technologies particularly in biodegradable materials.
• >50% travel while working.
• Knowledge of markets and convertors associated with biodegradable food service.
• Strong existing relationship with convertors in biodegradable markets.
• Highly motivated self-starter able to work independently with no to minimal supervision and to collaborate across functional teams.
• Clear and effective written and verbal communication skills.
• Strong attention to detail and commitment to high-precision data collection.

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Compensation & Incentives

• Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness

• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies

• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away

• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.

Growth & Development

• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a powerfully engagedworkplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville