Technical Service Rep. (PPG#337719)

Barton Staffing Solutions, Inc.; West Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Travel

Job summary

Barton Staffing Solutions, Inc. is seeking a Technical Service Representative for full-time, direct-hire employment in West Chicago, IL. Salary range 70K-75K depending on experience.

Hours are first shift, Monday to Friday, with flexible start times and 8 hours per day. The role provides technical support, troubleshooting, and customer training for specialized access equipment. You will interpret manuals, electrical schematics, and hydraulic circuits, diagnose faults, and coordinate repairs

Qualifications

• Must have strong mechanical and technical knowledge and excellent customer service.
• Will provide technical training and support to customers.
• Ability to read manuals and interpret drawings and hydraulic circuits.
• Willingness to travel nationwide, with occasional visits to Ontario, CA.

Responsibilities

• Provide technical assistance, troubleshooting guidance, and training to customers regarding equipment operation, repair, and maintenance.
• Deliver training to customer service personnel to improve technical knowledge and responsiveness.
• Prepare and submit weekly reports accurately and on time.
• Read and interpret technical manuals covering equipment setup, calibration, operation, repair, maintenance, testing, and quality.
• Interpret technical drawings, electrical schematics, and hydraulic circuits.
• Diagnose equipment faults, assess their severity, and determine appropriate troubleshooting and repair solutions.
• Evaluate the condition of individual components, the quality of repairs, and the suitability of replacement parts or equipment modifications.
• Communicate technical information clearly to customers, including troubleshooting procedures, repair recommendations, and answers to product-related questions.
• Address customer concerns and complaints professionally while promoting products and services when appropriate.
• Collaborate with internal departments to exchange diagnostic information and resolve technical issues.
• Analyze data from equipment trials and simulations to identify faults and evaluate equipment performance.
• Coordinate and schedule repair and maintenance activities as needed.
• Support new product launches and ongoing technical training initiatives.

Skills

Technical support

Troubleshooting

Training

Customer service

Communication

Mechanical knowledge

Electrical schematics

Tools

Technical manuals

Electrical schematics

Hydraulic circuits

Job description

Full-Time, Direct HireLocation-West Chicago, ILPay range 70K-75K Depending on ExperienceHours: 1st shift Mon-Fri (start time can be flexible but will work 8 hours/day)

Position SummaryOur client is seeking a Technical Service Representative to provide technical support, troubleshooting assistance, and training to customers using specialized access equipment. This role serves as a key point of contact for customers experiencing equipment issues, providing telephone support, diagnosing technical problems, and coordinating solutions with internal departments. The ideal candidate combines strong mechanical and technical knowledge with excellent customer service and communication skills. This individual will also support new product launches, deliver technical training, and help improve overall customer service responsiveness and product knowledge.

Key Responsibilities

• Provide technical assistance, troubleshooting guidance, and training to customers regarding equipment operation, repair, and maintenance.
• Deliver training to customer service personnel to improve technical knowledge and responsiveness.
• Prepare and submit weekly reports accurately and on time.
• Read and interpret technical manuals covering equipment setup, calibration, operation, repair, maintenance, testing, and quality.
• Interpret technical drawings, electrical schematics, and hydraulic circuits.
• Diagnose equipment faults, assess their severity, and determine appropriate troubleshooting and repair solutions.
• Evaluate the condition of individual components, the quality of repairs, and the suitability of replacement parts or equipment modifications.
• Communicate technical information clearly to customers, including troubleshooting procedures, repair recommendations, and answers to product-related questions.
• Address customer concerns and complaints professionally while promoting products and services when appropriate.
• Collaborate with internal departments to exchange diagnostic information and resolve technical issues.
• Analyze data from equipment trials and simulations to identify faults and evaluate equipment performance.
• Coordinate and schedule repair and maintenance activities as needed.
• Support new product launches and ongoing technical training initiatives.

Travel throughout the United States as required, including occasional visits to a corporate office in Ontario, California. Check out our Google Reviews Visit us on our LinkedIn and Facebook company pages#ZR