Technical Service Representative

US641 Valmet, Inc.; Beloit (WI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Valmet is seeking a Technical Service Representative to join our North America Services team. You will provide hands-on technical support across North America for large-scale papermaking equipment, with work on mechanical systems and potential hydraulic projects.

Expect a dynamic mix of on-site field service and remote troubleshooting with travel to customer sites. Responsibilities include inspections, start-ups, and performance improvements, collaborating with internal teams to solve complex

Qualifications

• Mechanical troubleshooting experience in an industrial environment.
• Strong communication, organizational, and computer skills.
• Self-motivated with a willingness to learn and travel approximately 65-75% of the time.

Responsibilities

• Troubleshoot and service hydraulic systems and industrial equipment.
• Provide on-site and remote technical support to customers.
• Support equipment installations, commissioning, and machine start-ups.
• Perform inspections and recommend solutions to improve performance and reliability.
• Collaborate with customers and internal technical teams to resolve complex issues.
• Prepare service reports and communicate recommendations.

Skills

Mechanical troubleshooting

Communication

Organization

Computer skills

Learning mindset

Willingness to travel

Job description

Valmet is seeking a Technical Service Representative to join our North America Services team. In this role, you'll provide hands-on technical support to customers across North America, helping maintain and optimize large-scale papermaking equipment. You'll work with mechanical equipment, such as doctor assemblies, roll rebuilds, and other, and cutting-edge technology while supporting critical customer operations. Hydraulic work is a possibility if the representative has applicable knowledge. This position offers a dynamic mix of on-site field service and remote troubleshooting. You'll travel to customer locations to perform inspections, diagnose issues, support repairs, assist with machine start-ups, and help improve equipment performance and reliability.

What You'll Do

• Troubleshoot and service hydraulic systems and industrial equipment
• Provide on-site and remote technical support to customers
• Support equipment installations, commissioning, and machine start-ups
• Perform inspections and recommend solutions to improve performance and reliability
• Collaborate with customers and internal technical teams to resolve complex issues
• Prepare service reports and communicate recommendations

What You'll Need

• Mechanical troubleshooting experience in an industrial environment
• Strong communication, organizational, and computer skills
• Self-motivated with a willingness to learn and travel approximately 65-75% of the time

WE OFFER

At Valmet, we offer you a challenging leadership position and a great opportunity to influence the success of the Services business. Our working environment is team-oriented, international and inspiring. We encourage and value an innovative culture that suits development-minded people who enjoy working in a fast-paced and dynamic environment full of opportunities! Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

Where everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. With 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how - and above all, teamwork.

Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

Please note that Valmet will never ask for personal financial information during the interview process.

To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.

Valmet's shares are listed on Nasdaq Helsinki. In 2025, Valmet's net sales totaled approximately EUR 5.2 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world.