Technical Service Representative

Gemaire Distributors LLC.; Bakersfield (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Tuition assistance

Medical, dental, and vision insurance

401(k) Plan

Employee Stock Purchase Plan

Short/Long Term Disability

Health Savings Account with employer +

Employee Referral Program

Employee Purchase Program

Job summary

Heating and Cooling Supply LLC, a Gemaire division, is seeking an experienced HVAC technical support professional to join our team in California. You will provide remote and on-site technical assistance, helping contractors with installation, operation, and service procedures for their HVAC equipment lines distributed by Gemaire.

Ideal candidates have at least five years in the HVAC industry, excellent communication, and a clean driving record.

Qualifications

• HVAC experience with minimum 5 years in the field.
• Strong verbal and written communication.
• Proficient with Microsoft Office.
• Willing to travel overnight.
• Valid driver’s license with clean record for past 3 years.

Responsibilities

• Provide remote technical support via a queue-based Salesforce CRM system (phone, chat, email).
• Provide on-site technical support for installation and service issues.
• Encourage and educate customers on correct installation methods and best practices.
• Assist in teaching technical training classes as directed by management.
• Support the sales group objectives with local/regional representatives and industry events.
• Act as liaison between customers and equipment manufacturers for warranty and program issues.
• Maintain detailed activity/expense reports and prepare reports on equipment issues.
• Perform other duties as assigned to meet team goals.

Skills

HVAC experience

Communication skills

Overnight travel

Driver's license

Microsoft Office proficiency

Tools

Microsoft Office

Job description

4509 Litlejohn St, Baldwin Park , California 91706 , United States

9714 Deering Avenue, Chatsworth , California 91311 , United States

3970 Home Avenue, San Diego , California 92105 , United States 11661 Riverside Drive Ste 185, Lakeside , California 92040 , United States 685 N. Poplar Street, Orange , California 92868 , United States 4509 Litlejohn St, Baldwin Park , California 91706 , United States 9714 Deering Avenue, Chatsworth , California 91311 , United States

Here is what you will be doing as part of the team:

Required Qualifications

• HVAC technical service skills typical of minimum 5 years direct industry experience
• Excellent verbal and written communication skills
• Computer literate, proficient with Microsoft office suite.
• Some overnight travel required
• Valid motor vehicle driver license and reliable transportation (must have clean driving record for atleast the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1moving violation within any 1-year period).

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis ofage, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplacewhere we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis ofmerit, qualifications and competence.

About Us

Looking for a cool job? Join the HVAC industry leader!

Heating and Cooling Supply is a division of Gemaire and a Watsco, Inc. company, a publicly traded organization (NYSE: WSO). We are the largest independent distributor of heating, air conditioning, refrigeration equipment, parts and supplies in the industry.

Since 1960, Heating and Cooling Supply has developed and flourished into the HVAC distribution powerhouse it is today. We are ready to serve our customers with a vast inventory, experienced and qualified staff, and quality products at all sales centers throughout California, Arizona and Nevada.

As a member of the Gemaire/H&C team you will enjoy:

• Exciting opportunities with a company that is growing
• Great work hours! Standard business hours are Monday-Friday with occasional Saturdays
• Competitive pay
• Paid time off
• Tuition assistance
• Medical, dental, and vision insurance
• Life insurance coverage
• 401(k) Plan
• Employee Stock Purchase Plan
• Short Term/Long Term Disability
• Health Savings Account with employer contribution
• Employee Referral Program
• Employee Purchase Program

Don't Leave Your Future Up in the Air

Job Requirements

The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions toour contractor base through personal contact by dedicated Technical Support Representatives.Employees in this role primarily provide product technical support to Gemaire customers in alignmentwith company objectives. This routinely includes providing customers with information on the properapplication, installation, operation, service procedures and handling special warranty situations for theHVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude toencourage best practices and highest customer satisfaction.

Duties and Responsibilities

• Provide remote technical support regarding product installation and service issues through aqueue-based Salesforce CRM system. Most of this support is conducted via telephone, chat andemail.
• Provide on-site technical support regarding product installation and service issues throughpersonal direct interaction.
• Encourage development of Gemaire customers by explaining the correct product installationmethods, product service and diagnostic methods, and overall best practices.
• May be required to teach technical training classes produced by Gemaire and the variousequipment manufacturers as directed by the class syllabus and manufacturer guidelines.
• Provide support to the Gemaire sales group objectives by working with local and regional salesrepresentatives. This can include activities such as joint calls to key customers and speaking orpresenting on various topics at trade shows or open house events.
• Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factoryrepresentatives, especially when dealing with special warranty issues, manufacturer programsupport or end user (consumer) support cases.
• Assist in equipment manufacturer product quality escape resolution and program administrationfor the HVAC equipment lines distributed by Gemaire.
• Conduct investigations related to insurance or warranty claims with direct supervision from theTechnical Support and Training Manager and the appropriate equipment manufacturerrepresentatives. May be required to assist in providing litigation support (expert witness).
• Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
• Perform other duties as required to meet the overall goals and objectives of Gemaire.
• In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Status

Full-Time

Company

Heating and Cooling Supply LLC

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