Technical Service Manager - Rubber, Americas

Birla Carbon USA Inc; Marietta (GA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation and bonuses

Medical, Dental and Vision Insurance

Company-paid Life Insurance

401(k) with company match

Paid vacation and holidays

Job summary

Birla Carbon USA Inc. is seeking a Technical Service Manager to act as the main technical interface for the Americas.

You will drive product qualification, provide customer-facing support, and collaborate with Sales, Marketing, Quality, and R&D to deliver technical solutions that boost customer performance and growth. The role requires a Bachelor's in a technical field and 5+ years of related experience, with travel up to 50% across the Americas.

Qualifications

• Bachelor's degree in Chemical Engineering, Chemistry, Materials Science or related technical field.
• 5+ years of technical service, application development, or customer-facing experience.
• Strong problem-solving, project management, and customer relationship skills.
• Experience in industrial manufacturing, chemicals, polymers, rubber, or related markets preferred.
• Ability to travel up to 50% across the Americas.
• Spanish and/or Portuguese language skills are a plus.

Responsibilities

• Serve as the primary technical contact for customers, providing application expertise, product recommendations, and technical support.
• Partner with Sales teams to identify and develop growth opportunities within existing and prospective customer accounts.
• Lead product qualification, approval, and commercialization activities to support customer adoption and business growth.
• Collaborate with R&D, Product Development, Quality, and Marketing teams to develop and implement customer-focused technical solutions.
• Manage customer technical inquiries, product evaluations, testing programs, and sample coordination.
• Support the investigation and resolution of customer quality concerns and complaints, ensuring timely communication and follow-through.
• Gather and communicate customer, application, and market insights to support product development and commercial strategy.
• Maintain accurate project, opportunity, and customer information within Salesforce and other business systems.
• Deliver technical presentations and training to customers, distributors, and internal stakeholders.
• Represent Birla Carbon at customer meetings, industry events, and technical forums.

Skills

Problem solving

Project management

Customer relationship management

Education

Bachelor's degree in Chemical Engineering or related field

Tools

CRM systems

Technical project management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Service Manager - Rubber, Americas

Regular Full-Time Marietta, GA, US

Technical Service Manager - Rubber, Americas
Location: Marietta, GA

About Birla Carbon

Birla Carbon is one of the world's leading manufacturers of carbon black solutions, serving customers across tires, plastics, coatings, inks, fibers, batteries, rubber, and specialty applications. As part of the Aditya Birla Group, we combine global scale, innovation, sustainability leadership, and technical expertise to deliver high-performance solutions worldwide.

The Role

Birla Carbon is seeking a Technical Service Manager to serve as the primary technical interface between Birla Carbon and customers across the Americas region. This role is responsible for providing technical support, driving product qualification and commercialization activities, resolving customer challenges, and supporting business growth through strong customer partnerships.

The successful candidate will collaborate closely with Sales, Marketing, Quality, Product Development, and R&D teams to deliver technical solutions that enhance customer performance and strengthen Birla Carbon's market position.

Key Responsibilities

• Serve as the primary technical contact for customers, providing application expertise, product recommendations, and technical support.
• Partner with Sales teams to identify and develop growth opportunities within existing and prospective customer accounts.
• Lead product qualification, approval, and commercialization activities to support customer adoption and business growth.
• Collaborate with R&D, Product Development, Quality, and Marketing teams to develop and implement customer-focused technical solutions.
• Manage customer technical inquiries, product evaluations, testing programs, and sample coordination.
• Support the investigation and resolution of customer quality concerns and complaints, ensuring timely communication and follow-through.
• Gather and communicate customer, application, and market insights to support product development and commercial strategy.
• Maintain accurate project, opportunity, and customer information within Salesforce and other business systems.
• Deliver technical presentations and training to customers, distributors, and internal stakeholders.
• Represent Birla Carbon at customer meetings, industry events, and technical forums.

Qualifications

• Bachelor's degree in Chemical Engineering, Chemistry, Materials Science, Polymer Science, or a related technical field.
• 5+ years of technical service, application development, product development, engineering, or customer-facing technical experience.
• Strong problem-solving, project management, and customer relationship skills.
• Experience supporting industrial manufacturing, chemicals, polymers, rubber, carbon black, or related materials markets preferred.
• Demonstrated ability to collaborate effectively across commercial and technical teams.
• Proficiency with CRM systems and technical project management.
• Ability to travel up to 50% across the Americas region.
• Spanish and/or Portuguese language skills are a plus.

Why Birla Carbon

• Competitive compensation and performance incentives.
• Medical, Dental and Vision Insurance.
• Company-paid Life Insurance and Accidental Death & Dismemberment coverage.
• Voluntary Life Insurance options.
• Health Savings Account (HSA).
• 15 days paid vacation and 10 paid holidays plus 2 floating holidays.
• 401(k) plan with company match up to 5%.
• Employee Assistance Program.
• Collaborative environment with close interaction across Commercial, R&D, and Operations teams.