Technical Service Engineer Manager-HVAC/R Solutions

Solstice Advanced Materials; Morris Plains (NJ); On-site; USD 196,000 - 246,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Job summary

Solstice Advanced Materials is seeking a Technical Service Engineer Manager who will assist HVAC/R OEMs, end users, contractors and sales teams to promote and qualify Solstice refrigerant options and related services.

The role involves field trials, technical inquiries, feedback to R&D, and prototyping for new products, reporting to the Technical Services Director, and working from Buffalo, NY or Morris Plains.

Qualifications

• Minimum of 10 years of experience with HVAC refrigerant solutions.
• Field service history/application experience.
• Understanding of refrigerant properties and refrigeration cycle.
• Customer facing experience.
• Ability to travel domestically and internationally.
• Ability to visit remote job sites and end users' facilities, including negotiating mechanical rooms and rooftop equipment.

Responsibilities

• Directly answer technical service inquiries and maintain SFDC database.
• Support marketing and sales teams using technical expertise in face-to-face customer contact scenarios.
• Present Solstice refrigerant solutions to industry groups.
• Support refrigerant retrofits to Solstice low GWP offerings, instruct field personnel on proper procedures.
• Stay abreast of regulations and guide the industry on refrigerant choice.
• Contribute to technical manuals, data sheets and publications pertaining to Solstice refrigerant and service offerings.

Skills

HVAC refrigerants

Field service

Customer facing

Technical sales support

Regulatory knowledge

Tools

SFDC (Salesforce)

Job description

Technical Service Engineer Manager

As a Technical Service Engineer Manager here at Solstice Advanced Materials, you will be responsible for assisting HVAC/R OEMs, end users, contractors and sales personnel to promote and qualify solstice HVAC/R refrigerant options and other related products and service offerings. The group’s primary responsibility includes assisting on customer sales calls, assisting in technical field trials, answering technical questions, providing feedback to the R&D group for new product development and assisting in prototyping and field trials of new products. You will be responsible for assisting across all segments of the HVAC/R industry. In this role, you will have impact on the sales, marketing and introduction of Solstice refrigerant offerings. You will demonstrate Solstice advanced materials technical expertise across multiple platforms. You will report directly to our Technical Services Director, and you will work out of our Buffalo, NY or Morris Plains location.

Responsibilities

• Directly answer technical service inquiries and maintain sfdc database
• Support marketing and sales teams using your technical expertise in face-to-face customer contact scenarios
• Present Solstice refrigerant solutions to industry groups
• Support refrigerant retrofits to Solstice low GWP offerings, instruct field personnel on proper procedures
• Stay abreast of regulations and guide the industry on refrigerant choice
• Contribute to technical manuals, data sheets and publications pertaining to Solstice refrigerant and service offerings

Qualifications

• Minimum of 10 years of experience with HVAC refrigerant solutions
• Field service history/application experience
• An understanding of refrigerant properties and a firm grasp of the refrigeration cycle
• Customer facing experience
• Ability to travel both domestically and internationally
• Ability to visit remote job sites and end users' facilities, including negotiating mechanical rooms and rooftop equipment

We Value

• Field work experience across multiple segments including commercial refrigeration, commercial air-conditioning, chiller start up and maintenance and industrial refrigeration
• EPA certification
• Leadership or specialized skills such as holding a service manager position
• Technical background across the refrigeration and air conditioning fields including knowledge of retrofit procedures, fluid systems and air delivery systems

Compensation

The annual base salary range for this position is $196,359-$245,743. Please note that this salary information serves as a general guideline. Solstice Advanced Materials considers various factors when extending an offer, including but not limited to the scope and responsibilities or the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This position is incentive eligible.

Benefits Of Working For Solstice Advanced Materials

In addition to a competitive salary, leading-edge work, and developing solutions side‑side with dedicated experts in their fields, Solstice Advanced Materials employees are eligible for a comprehensive benefits package.

• This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Solstice Advanced Materials is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About Solstice Advanced Materials

Solstice Advanced Materials is a leading global specialty materials company that advances science for smarter outcomes. Solstice offers high-performance solutions that enable critical industries and applications, including refrigerants, semiconductor manufacturing, data center cooling, nuclear power, protective fibers, healthcare packaging and more. Solstice is recognized for developing next‑generation materials through some of the industry's most renowned brands such as Solstice®, Genetron®, Aclar®, Spectra®, Fluka™, and Hydranal™. Partnering with over 3,000 customers across more than 120 countries and territories and supported by a robust portfolio of over 5,700 patents, Solstice’s approximately 4,000 employees worldwide drive innovation in materials science. For more information, visit Advanced Materials .