Technical Service Engineer

Mitsubishi Performance Polymers Division; Welches (OR); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Employee Assistance Programs

Self-paced learning and development programs

Job summary

Mitsubishi Performance Polymers Division is seeking a Technical Service Engineer to provide critical technical support and bridge application and product development for automotive and non-automotive sectors.

This remote position requires 3+ years of technical service experience, a relevant bachelor’s degree, and the ability to travel up to 50% across North America. Competitive benefits and a salary range of $88,000–$110,000 offered, adjusted for location.

Qualifications

• 3+ years of experience in technical service or application development required.
• Willingness to travel up to 50% across North America.
• Strong understanding of plastic part design and processing techniques.

Responsibilities

• Provide technical guidance and troubleshooting support to automotive OEMs.
• Collaborate with customers to recommend suitable polymer solutions.
• Analyze failure modes and propose corrective actions.

Skills

Technical service experience

Application development

Strong communication skills

Education

Bachelor’s degree in Polymer Science or related field

Tools

CAD files

Mold-flow analysis

Job description

Technical Service Engineer – Mitsubishi Performance Polymers Division

Location: Remote role based out of Commerce, MI. Candidate must be local to Michigan. Up to 50% travel across North America, including Mexico.

Overview

Mitsubishi Chemical Group (MCG) is a global leader in advanced materials and polymer solutions. The Technical Service Engineer (TSE) provides key technical process support and bridges the gap between application development and product development for both automotive and non‑automotive businesses.

Responsibilities

• Provide technical guidance and troubleshooting support to automotive OEMs, tier suppliers, and other key non‑automotive accounts.
• Collaborate with customers to identify material requirements and recommend suitable polymer solutions.
• Assist in the design and validation of polymer applications for automotive systems (under‑the‑hood, interior, exterior, electrical) and consumer, BICE, or medical applications.
• Support product trials, molding evaluations, secondary operations, and performance testing.
• Analyze failure modes and propose corrective actions, design improvements or alternative materials.
• Work closely with R&D and manufacturing teams to tailor products for specific automotive requirements and support resin approval and specification activities.
• Develop and deliver technical presentations, literature, datasheets, and training materials.
• Maintain accurate records of customer interactions, process documentation, test results, and application notes.
• Partner with Sales, Marketing, and Product Management to align technical solutions with business goals.
• Provide support to ADE functions in design reviews, part optimization, tool design, and mold‑flow analysis to ensure manufacturability and performance.
• Monitor industry trends and regulatory changes impacting automotive polymers.
• Champion safety standards and regulatory compliance, both internally and at customer sites.

Qualifications

• Bachelor’s degree in Polymer Science, Chemical Engineering, Materials Science, Mechanical Engineering, or a related technical field (highly preferred).
• 3+ years of experience in technical service, application development, or product engineering within the polymer or automotive industry (required with degree). If no degree, 10+ years of directly relevant experience is required.
• Willingness to travel up to 50% across North America.
• Working knowledge of CAD files, STEP models, mold‑flow, warpage, and shrinkage analysis.
• Strong understanding of plastic part design, processing techniques (injection molding, blow molding, extrusion), and resin performance characteristics.
• Customer‑oriented, with strong communication skills in verbal, written, and presentation formats.
• Familiarity with OEM and Tier1/2 supplier standards and specifications, and ability to support new product approval activities.
• Ability to facilitate proactive technical visits to customer facilities and build strong relationships with factory leadership.
• Experience managing multi‑phase customer projects from concept through commercialization, including coordination, prioritization, and time‑management.

Salary

$88,000–$110,000, with factors such as scope, responsibilities, experience, education, and market considerations. Salary subject to a geographic adjustment if authorized to work outside the posted location.

Benefits

• Competitive benefits with coverage beginning on Day1.
• Employee Assistance Programs.
• Curated self‑paced learning and development programs for all employees.