Technical Service Engineer

MacDermid Alpha Electronics Solutions; Pasadena (TX); On-site; USD 95,000 - 143,000; Full time

Job summary

MacDermid Alpha Electronics Solutions in Pasadena, TX, is seeking a highly skilled Technical Service Engineer who blends strong chemistry knowledge with customer-facing skills to support PCB manufacturing processes.

You will provide on-site process expertise, perform health checks, audits, and training, travel within North America as needed, and collaborate with account managers to drive growth while upholding safety and quality standards.

Qualifications

• Bachelor's or Master's degree in Chemistry or related field.
• Strong understanding of PCB chemistry and processes.
• Willingness to travel within North America.

Responsibilities

• Provides customers with on-site process expertise, chemical change implementation, monitoring and hands-on process control assistance for the manufacture of printed circuit boards
• Understands and articulates PCB chemical functions and related process requirements to customers
• Performs regular health checks and process audits for various production processes at customer sites, generates reports and reviews with end users
• Assists with regular lab testing functions/analysis with customer lab personnel and provides training, when necessary, on best practice functions, tests and analysis
• Troubleshoots and diagnoses equipment and or process problems and provides hands-on support to correct problems and optimize customer manufacturing processes
• Adheres to plant and corporate safety policies
• May assist in other areas or perform other duties as required by fluctuating business needs
• Coordinates daily activities with territory Account Manager and Business Director
• Is an expert and steward for customer final product quality using MacDermid products
• Identifies opportunities for growth at all customer locations
• Assists with the monitoring and control of on-hand inventory at customer site

Skills

Technical expertise

Problem solving

Communication

Project management

Data analysis

Digital literacy

Education

Bachelor's degree in Chemistry

Job description

Business Unit: MAES

Division: Advanced Interconnect Solutions - Circuitry Soluti

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture' - our 5C's: Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Mandate

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting‑edge materials and technologies for enhanced functionality and reliability
• Micromax – Elevating electronics through high‑performing, specialized inks and pastes

Who are we looking for?

We are seeking a highly skilled Technical Service Engineer who combines strong technical expertise with excellent customer‑facing skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving complex technical challenges, and the ability to support customers with innovative solutions that drive business growth.

What will you be doing?

• Provides customers with on‑site process expertise, chemical change implementation, monitoring and hands‑on process control assistance for the manufacture of printed circuit boards
• Understands and articulates PCB chemical functions and related process requirements to customers
• Performs regular health checks and process audits for various production processes at customer sites, generates reports and reviews with end users
• Assists with regular lab testing functions/analysis with customer lab personnel and provides training, when necessary, on best practice functions, tests and analysis
• Troubleshoots and diagnoses equipment and or process problems and provides hands‑on support to correct problems and optimize customer manufacturing processes
• Adheres to plant and corporate safety policies
• May assist in other areas or perform other duties as required by fluctuating business needs
• Coordinates daily activities with territory Account Manager and Business Director
• Is an expert and steward for customer final product quality using MacDermid products
• Identifies opportunities for growth at all customer locations
• Assists with the monitoring and control of on‑hand inventory at customer site

Who are You?

• Bachelors (required) or Masters (preferred) in Chemistry or related field
• Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
• Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
• Six Sigma knowledge would be good but not required, company training available

We understand that not all candidates may meet the requirements listed above. If you believe you have the skills and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?

• Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes.
• Problem‑Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
• Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
• Project Management: Ability to manage technical projects and trials from start to finish.
• Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
• Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in an amazing performance‑related bonus plan. In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays.

The typical base salary range for this position is anticipated to be between $95,000 and $143,000 annually.

Teamwork

At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross‑functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high‑performing global teams that achieve superior solutions for our customers.

Socially Responsible

We care about what you care about. We respect the individual differences that make up our unique expanding organization. We prioritize both sustainability and social impact in both our business operations and our local communities through our various ESI Cares initiatives and the ESI Foundation. There are many ways to get involved from employee network groups that support your interests and sense of belonging to paid volunteer days.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.

Nearest Major Market: Houston