Technical Service Engineer

Absen; Orlando (FL); On-site; USD 75,000 - 115,000; Full time

Job summary

Absen in the United States is seeking a technically adept engineer to answer client questions, perform site surveys, and design parts/electrical schematics. You will support the repair service team and draft technical documents while training staff and supporting post-sales events nationwide.

You will liaison with customers and Absen teams across headquarters, China, and the USA, and participate in tradeshows and trainings while traveling to client sites as needed.

Qualifications

• Must have working knowledge of AutoCAD and SolidWorks/Inventor/Pro-E or equivalent.
• Must be familiar with ASME Y14.110-2000 and Y14.5-1994 drawings.
• Must understand metal fabrication, sheet metal fabrication, and molding.
• Must know electrical systems, products and components.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Answer technical questions from clients and the sales team.
• Listen to sales conversations and help develop winning strategies.
• Provide technical assistance including site surveys and design drawings.
• Support repair service teams with repair, service, and installation tasks.
• Draft technical documents such as specs and instructions.
• Provide product training to internal and external stakeholders.
• Assist with post-sales events and project management support.
• Serve as liaison between customer and Absen.
• Coordinate with Absen HQ, China, and USA teams.
• Participate in tradeshows, conferences, and trainings.
• Provide daily technical troubleshooting support by phone and online.
• Conduct onsite technical installation for clients nationwide.
• Deliver onsite installation consultations with clear instructions.
• Field and manage support calls as assigned.
• Travel to customer sites as needed to coordinate duties.
• Prepare warehouse demos and on-site support for demos.
• Follow escalation management processes when applicable.
• Perform other duties as assigned by management.

Tools

AutoCAD

SolidWorks

Inventor

Pro-E

ASME drawings

Job description

• Answer all technical questions from current and prospective clients and the sales team
• Listen to sales conversations and help build strategy to win the opportunity
• Provide technical assistance to clients as well as prospects, including site surveys, designing parts and accessories, and making mechanical drawings and electrical schematics
• Provide support to the repair service team in areas of repair, service, or installation
• Draft technical documents such as specs, drawings, instructions, etc
• Provide internal and external product training
• Assist with post-sales events, such as project management, support and development
• Serve as a liaison between the customer and the company
• Serve as a liaison between headquarters, China, and the USA Absen team
• Participate in tradeshows, conferences, demos, trainings, and other business-related events
• Provide daily technical (troubleshooting) phone and online support for all Absen customers
• Conduct onsite technical installation for clients all over the United States
• Deliver onsite technical installation consultation and provide clear instructions
• Field and manage support calls as assigned
• Travel to customer sites as needed to coordinate duties listed above
• Prepare warehouse Demos and site support for the demos
• Escalation management process (when applicable)
• Perform all other duties as assigned by management
• Must have working knowledge of AutoCAD and Solid Works/Inventor/Pro-E or equivalent
• Must have knowledge of ASME Y14.110-2000 & Y14.5-1994 drawings
• Must have knowledge of various fabrications and assembly, including metal machining. Sheet metal fabrication, and molding
• Must have knowledge of electrical systems, products and components
• Must have knowledge of industry specifications for materials, parts, and processes
• Should be creative, innovative, and committed to excellence
• Detail oriented
• Ability to work alone and in a team
• Ability to work in a diverse and fast paced environment