Technical Service Engineer

Xyntek Inc.; Newtown (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Total Rewards package

Professional growth opportunities

Job summary

Catalyx specializes in the science of operational processes, automating and servicing R&D, production, packaging, and delivery processes. We seek an experienced Technical Service Engineer to support, troubleshoot, and maintain automation systems within manufacturing facilities.

You will be the primary technical resource, minimizing downtime and delivering exceptional customer support. The role requires troubleshooting PLCs, HMI/SCADA, electrical and mechanical systems, with opportunities to

Qualifications

• Associate's or Bachelor's degree in Engineering, Automation, Electrical Engineering, Mechatronics, or related field.
• 3+ years of experience supporting industrial automation systems within manufacturing environments.
• Experience troubleshooting PLCs and knowledge of HMI/SCADA platforms.

Responsibilities

• Diagnose and resolve electrical, mechanical, controls, and software issues on automated manufacturing equipment.
• Perform preventive and corrective maintenance on PLC, HMI, SCADA, and industrial control systems.
• Support process optimization initiatives to improve equipment reliability, productivity, and efficiency.
• Conduct system upgrades, retrofits, and software modifications as required.
• Interpret electrical schematics, P&IDs, wiring diagrams, and control narratives.
• Troubleshoot communication networks including Ethernet/IP, Profinet, Modbus, and other industrial protocols.
• Provide emergency field support and technical assistance to customers.
• Document service activities, root cause analyses, and corrective actions.
• Train operators, maintenance personnel, and customer staff on equipment operation and maintenance procedures.
• Collaborate with engineering, project management, and customer teams to ensure successful project execution.
• Maintain compliance with customer safety requirements and company policies.

Skills

PLC Troubleshooting

HMI/SCADA

Electrical Troubleshooting

Mechanical Troubleshooting

Reading Schematics

Documentation

Customer Support

Education

Associate's or Bachelor's in Engineering/Automation

Tools

HMI/SCADA platforms

Industrial communication protocols

Job description

Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes—globally—with a sophisticated blend of products, technologies, and lifecycle services. The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and VistaLink) and Panacea Technologies joined forces. For over three decades, Catalyx’s partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety. To learn more about the company's experience and comprehensive suite of capabilities and solutions, visit www.catalyx.ai .

Job Description

We are seeking an experienced Technical Service Engineer to support, troubleshoot, and maintain process automation systems within manufacturing and industrial facilities. The successful candidate will serve as the primary technical resource for customers, ensuring optimal performance of automation equipment, minimizing downtime, and delivering exceptional customer support.

Key Responsibilities

• Diagnoseand resolve electrical, mechanical, controls, and software issues onautomated manufacturing equipment.
• Performpreventive and corrective maintenance on PLC, HMI, SCADA, and industrialcontrol systems.
• Supportprocess optimization initiatives to improve equipment reliability,productivity, and efficiency.
• Conductsystem upgrades, retrofits, and software modifications as required.
• Interpretelectrical schematics, P&IDs, wiring diagrams, and control narratives.
• Troubleshootcommunication networks including Ethernet/IP, Profinet, Modbus, and otherindustrial protocols.
• Provideemergency field support and technical assistance to customers.
• Documentservice activities, root cause analyses, and corrective actions.
• Trainoperators, maintenance personnel, and customer staff on equipmentoperation and maintenance procedures.
• Collaboratewith engineering, project management, and customer teams to ensuresuccessful project execution.
• Maintain compliance with customer safetyrequirements and company policies.

Requirements

Required

• Associate'sor Bachelor's degree in Engineering, Automation, Electrical Engineering,Mechatronics, or related field.
• 3+years of experience supporting industrial automation systems withinmanufacturing environments.
• Experiencetroubleshooting PLCs such as:
• Knowledgeof HMI and SCADA platforms.
• Strongelectrical and mechanical troubleshooting skills.
• Abilityto read electrical drawings, schematics, and process documentation.

Preferred

• Experiencewith batch processing, chemical processing, food & beverage,pharmaceutical, or packaging operations.
• Experiencewith VFDs, servo systems, robotics, and motion control.
• Understandingof ISA standards and industrial networking.
• OSHAand industrial safety training.

Technical Skills

• PLCProgramming & Troubleshooting
• HMI/SCADASystems
• ProcessControl Systems
• Instrumentation& Calibration
• VFDs& Motor Controls
• Commissioning& Startup Support
• PreventiveMaintenance
• CustomerRelationship Management

Travel Requirements

• Intermittentregional and occasional national travel.
• Abilityto work flexible hours
• Validdriver's license and passport preferred.

Desired Competencies

• Customer-focusedmindset
• Strongproblem-solving abilities
• Abilityto work independently with minimal supervision
• Excellentcommunication and documentation skills
• Strongorganizational and time-management skills

At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.

Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.

At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.