Technical Service Coordinator

Moov Pool Products; Town of Florida (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision, Life and Dis+b

401(k) with employer match

Job summary

Moov Pool Products is seeking a Service Dispatch Coordinator to manage technical service requests for pool equipment from our Florida office. You will review tickets, determine when on-site visits are needed, and coordinate field technicians to ensure timely, high-quality service.

You will liaise between customers, Support teams, and technicians, prioritizing requests, optimizing routes, and following up to ensure satisfaction. Competitive salary and comprehensive benefits are offered.

Qualifications

• Experience in dispatching, service coordination, customer support or related role.
• Experience in the swimming pool, spa, construction, HVAC, plumbing, or field service industry (Asset).
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and manage multiple service requests simultaneously.
• Strong problem-solving and decision-making skills.

Responsibilities

• Receive and review service tickets escalated by the Customer Support team.
• Assess customer issues related to pool equipment and determine when an on-site service visit is required.
• Prioritize and assign service calls to the appropriate technician based on skills, location, availability, and urgency.
• Coordinate and schedule technician visits while optimizing routes and workload.
• Communicate with customers regarding service appointments, updates, and follow-ups.
• Track and monitor open tickets to ensure timely resolution.
• Maintain accurate records of service activities and ticket status within the ticket management system.
• Collaborate closely with Customer Support, Technical Support, and Operations teams to ensure exceptional customer service.
• Escalate critical issues when necessary and help drive timely resolution.
• Generate reports and provide updates on service performance and ticket status.

Skills

Strong organizational skills

Multitasking

Excellent communication

Customer service

Prioritization

Problem solving

Tools

Ticketing systems

Scheduling tools

Microsoft Office

Job description

About this position

About Moov Pool Products

Moov is a fast-growing leader in the pool industry, bringing innovative products to customers across North America. As we scale, we are building a strong, agile organization designed to support our growth, foster collaboration, and deliver exceptional value and experiences to our customers and partners.

About the role

Working from our office, the Service Coordinator is responsible for managing technical service requests related to pool equipment. When Customer Support is unable to resolve an issue remotely, the Service Dispatch Coordinator reviews the service request, determines the appropriate next steps, and coordinates the dispatch of field technicians to customer locations.

Acting as the primary liaison between customers, Customer Support, and field technicians, this role ensures service requests are prioritized, scheduled, and completed efficiently. The Service Dispatch Coordinator plays a key role in delivering exceptional customer service through effective communication, timely service coordination, and proactive follow-up to ensure customer satisfaction.

What you'll do

• Receive and review service tickets escalated by the Customer Support team.
• Assess customer issues related to pool equipment and determine when an on-site service visit is required.
• Prioritize and assign service calls to the appropriate technician based on skills, location, availability, and urgency.
• Coordinate and schedule technician visits while optimizing routes and workload.
• Communicate with customers regarding service appointments, updates, and follow-ups.
• Track and monitor open tickets to ensure timely resolution.
• Maintain accurate records of service activities and ticket status within the ticket management system.
• Collaborate closely with Customer Support, Technical Support, and Operations teams to ensure exceptional customer service.
• Escalate critical issues when necessary and help drive timely resolution.
• Generate reports and provide updates on service performance and ticket status.

We are Offering

• Salary range: $55,000 – $65,000 USD (based on experience)
• Performance bonus eligibility: up to 10%
• Health, dental, vision, Life and Disability insurance (with employer contribution)
• 401(k) with employer match (up to 5%)
• Paid time off (PTO): 2 weeks (10 days)
• Up to 10 additional days weeks during Christmas Holidays
• Employment is "at-will" as defined by Florida law

We are Looking for

• Experience in dispatching, service coordination, customer support, or a related role.
• Experience in the swimming pool, spa, construction, HVAC, plumbing, or field service industry (Asset)
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and manage multiple service requests simultaneously.
Strong problem-solving and decision-making skills.
• Proficiency with ticketing systems, scheduling tools, and Microsoft Office applications.
• Knowledge of pool equipment, including pumps, filters, heaters, automation systems, and water treatment equipment (Asset)

About Moov Pool Products

Moov is a fast-growing leader in the pool industry, bringing innovative products to customers across North America. As we scale, we are building a strong, agile organization designed to support our growth, foster collaboration, and deliver exceptional value and experiences to our customers and partners.

About the role

Working from our office, the Service Coordinator is responsible for managing technical service requests related to pool equipment. When Customer Support is unable to resolve an issue remotely, the Service Dispatch Coordinator reviews the service request, determines the appropriate next steps, and coordinates the dispatch of field technicians to customer locations.

Acting as the primary liaison between customers, Customer Support, and field technicians, this role ensures service requests are prioritized, scheduled, and completed efficiently. The Service Dispatch Coordinator plays a key role in delivering exceptional customer service through effective communication, timely service coordination, and proactive follow-up to ensure customer satisfaction.

What you'll do

• Receive and review service tickets escalated by the Customer Support team.
• Assess customer issues related to pool equipment and determine when an on-site service visit is required.
• Prioritize and assign service calls to the appropriate technician based on skills, location, availability, and urgency.
• Coordinate and schedule technician visits while optimizing routes and workload.
• Communicate with customers regarding service appointments, updates, and follow-ups.
• Track and monitor open tickets to ensure timely resolution.
• Maintain accurate records of service activities and ticket status within the ticket management system.
• Collaborate closely with Customer Support, Technical Support, and Operations teams to ensure exceptional customer service.
• Escalate critical issues when necessary and help drive timely resolution.
• Generate reports and provide updates on service performance and ticket status.

We are Offering

• Salary range: $55,000 – $65,000 USD (based on experience)
• Performance bonus eligibility: up to 10%
• Health, dental, vision, Life and Disability insurance (with employer contribution)
• 401(k) with employer match (up to 5%)
• Paid time off (PTO): 2 weeks (10 days)
• Up to 10 additional days weeks during Christmas Holidays
• Employment is "at-will" as defined by Florida law

We are Looking for

• Experience in dispatching, service coordination, customer support, or a related role.
• Experience in the swimming pool, spa, construction, HVAC, plumbing, or field service industry (Asset)
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and manage multiple service requests simultaneously.
• Strong problem-solving and decision-making skills.
• Proficiency with ticketing systems, scheduling tools, and Microsoft Office applications.
• Knowledge of pool equipment, including pumps, filters, heaters, automation systems, and water treatment equipment (Asset)

The pay range for this role is:
55,000 - 65,000 USD per year(Dania Beach, FL)