Technical Service Advisor - HVAC

Dakota Supply Group; Plymouth (MN); On-site; USD 66,900 - 111,700; Full time

Benefits offered by this job

Employee ownership (ESOP)

Training and development

Competitive compensation

Paid Time Off (PTO)

Extended Medical Leave (EML)

Medical, dental, vision

Life insurance

Disability coverage

Health Savings Account (HSA) with ER"s

Paid parental leave

Adoption assistance

Infertility assistance

Dependent Care FSA

401(k) with employer match

Job summary

Dakota Supply Group is seeking an HVAC Technical Service Advisor to support customers and internal sales teams from our Plymouth, MN branch. The role focuses on applying technical knowledge to product lines, installation techniques, and warranty issues, with travel within Minnesota likely.

The successful candidate will have 5+ years of HVAC experience, strong analytical skills, and excellent communication. Ongoing training and ESOP ownership are highlights of working at DSG.

Qualifications

• High school diploma (required); college degree in related field preferred.
• 5+ years of experience in the HVAC industry or related field.
• Strong analytical ability to interpret data and solve technical problems.
• Ability to analyze problems, propose solutions, and follow up with feedback.
• Strong interpersonal and communication skills to interact with customers and vendors.
• Ability to plan, analyze, prioritize, and organize work under pressure.

Responsibilities

• Support DSG customers and DSG Sales Team by providing technical knowledge in assigned product lines.
• Maintain product knowledge by attending factory trainings and obtaining certification in assigned product lines; research issues from factory, industry data, or online information as needed.
• Serve as the primary interface with factory technical support groups on product selection, installation techniques, commissioning, diagnosing issues, corrective action, and warranty assistance.
• Support the Market Segment Business Development Manager to identify market needs within specific product areas of expertise.
• Structure and present training sessions on market needs including in-house or onsite presentations, trade shows, or classroom training.
• Additional duties as assigned.

Skills

HVAC experience

Analytical ability

Interpersonal skills

Communication skills

Planning and organizing

Education

High school diploma; college degree in related field preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Service Advisor - HVAC

Full Time Plymouth, MN, US

7 days ago Requisition ID: 3614

Salary Range: $66,900.00 To $111,700.00 Annually

*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking an HVACTechnical Service Advisor to work out of our Plymouth, MN branch. The Technical Service Advisor (TSA) will serve DSG customers and Internal Sales Associates as technical representatives in their areas of expertise as it relates to specific vendor product lines. Additionally, the TSA will provide support toward the marketing and promotion of these product lines. Travel throughout Minnesota may be required.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of an HVACTechnical Service Advisor:

• Support both DSG customers and DSG Sales Team by providing technical knowledge in assigned DSG product lines
• Maintain product knowledge by attending factory trainings and by obtaining certification in assigned DSG product lines; research issues from factory, industry data, or online information as needed
• Serve as the primary interface with various factory technical support groups on matters involving proper product selection, installation techniques, commissioning of components/systems, diagnosing improperly operations equipment/systems, corrective action, and warranty assistance
• Support the Market Segment Business Development Manager to identify market needs within specific product areas of expertise
• Support the Market Segment Business Development Manager by structuring and presenting training sessions on market specific needs including in-house or onsite presentations, trade shows, demonstration trailers, or classroom training
• Additional duties as assigned

A Successful HVACTechnical Service Advisor Typically Has:

• High school diploma (required) and college degree in related field (preferred).
• 5+ years of experience in the HVAC industry or related field.
• A high level of analytical ability is required to integrate and interpret data from diverse sources and find solutions to technical problems.
• Must be able to analyze problems, propose reasonable solutions, make logical decisions, carry out decisions made and follow-up with feedback where appropriate.
• Requires interpersonal and communication skills necessary to lead others and deal effectively with a diverse group of external customers and vendors, as well as internal contacts at all levels of the company via telephone, text message, and email.
• Requires ability to plan, analyze, prioritize, and organize work effectively and to work effectively under pressure and time deadlines.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (FSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
• You will receive a discount on all DSG-supplied products.
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.