Technical Service Advisor - HVAC

DSG Supply; Plymouth (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

ESOP

Training & development

Competitive compensation

PTO & Extended Medical Leave

Health, dental, and vision insurance

Life insurance & disability

Job summary

DSG Supply in Plymouth, MN seeks an HVAC Technical Service Advisor to support customers and DSG Sales Team with technical knowledge across DSG product lines. This role involves factory training, certifications, and collaboration with factory technical support groups to ensure proper product selection, installation, and warranty actions.

The ideal candidate has 5+ years in HVAC, strong analytical and communication skills, and the ability to manage multiple tasks under deadlines.

Qualifications

• High school diploma (required) and college degree in related field (preferred).
• 5+ years of experience in the HVAC industry or related field.
• High level of analytical ability to integrate and interpret data from diverse sources and find solutions to technical problems.
• Ability to analyze problems, propose reasonable solutions, make logical decisions, carry out decisions and follow-up with feedback.
• Interpersonal and communication skills to lead others and engage with customers and vendors.
• Ability to plan, analyze, prioritize, and organize work under pressure and deadlines.
• Strong general computer skills.

Responsibilities

• Provide technical knowledge for assigned DSG product lines to customers and sales team.
• Maintain product knowledge via factory trainings and certifications.
• Serve as interface with factory technical support groups for product selection, installation, commissioning, diagnostics, corrective action and warranty assistance.
• Support Market Segment Business Development Manager to identify market needs in product areas.
• Structure and present training sessions on market needs, including in-house or onsite presentations, trade shows, demonstrations, or classroom training.
• Additional duties as assigned.

Skills

HVAC knowledge

Analytical ability

Interpersonal communication

Problem solving

Education

High school diploma

College degree in related field (preferred)

Job description

DSG is seeking an HVAC Technical Service Advisor to work out of our Plymouth, MN branch. The Technical Service Advisor (TSA) will serve DSG customers and Internal Sales Associates as technical representatives in their areas of expertise as it relates to specific vendor product lines. Additionally, the TSA will provide support toward the marketing and promotion of these product lines. Travel throughout Minnesota may be required.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of an HVAC Technical Service Advisor:

• Support both DSG customers and DSG Sales Team by providing technical knowledge in assigned DSG product lines
• Maintain product knowledge by attending factory trainings and by obtaining certification in assigned DSG product lines; research issues from factory, industry data, or online information as needed
• Serve as the primary interface with various factory technical support groups on matters involving proper product selection, installation techniques, commissioning of components/systems, diagnosing improperly operations equipment/systems, corrective action, and warranty assistance
• Support the Market Segment Business Development Manager to identify market needs within specific product areas of expertise
• Support the Market Segment Business Development Manager by structuring and presenting training sessions on market specific needs including in-house or onsite presentations, trade shows, demonstration trailers, or classroom training
• Additional duties as assigned

A Successful HVAC Technical Service Advisor Typically Has:

• High school diploma (required) and college degree in related field (preferred).
• 5+ years of experience in the HVAC industry or related field.
• A high level of analytical ability is required to integrate and interpret data from diverse sources and find solutions to technical problems.
• Must be able to analyze problems, propose reasonable solutions, make logical decisions, carry out decisions made and follow-up with feedback where appropriate.
• Requires interpersonal and communication skills necessary to lead others and deal effectively with a diverse group of external customers and vendors, as well as internal contacts at all levels of the company via telephone, text message, and email.
• Requires ability to plan, analyze, prioritize, and organize work effectively and to work effectively under pressure and time deadlines.
• Strong general computer skills.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (FSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
• You will receive a discount on all DSG-supplied products.
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.