Technical Security Service Leader

Titan Security Group; Chicago (IL); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Bonus

401(k) with company match

Paid time off and holidays

Job summary

Titan Security Group in Chicago seeks a highly technical, hands-on Service Manager to lead and elevate its electronic security service operations. This role moves from traditional service coordination to a technical leadership position, ensuring scalable, high-performing service for enterprise-level, multi-site clients.

The role oversees field technicians and software/system support resources, with a base salary in the six-figure range plus performance-based bonuses and a strong growth

Qualifications

• 5-10+ years of experience in electronic security systems (service, installation, or engineering).
• Strong leadership and people-management capability for technicians and support staff.
• Excellent client-facing communication and organizational skills.

Responsibilities

• Lead day-to-day service operations and ensure responsiveness and quality.
• Oversee dispatch, scheduling, and preventive maintenance for multi-site clients.
• Define and optimize service workflows, SLAs, and escalation procedures.
• Serve as technical authority for access control and integrated security systems.
• Recruit, train, and develop the field technicians and software support staff.
• Drive client satisfaction, manage maintenance agreements and recurring revenue.

Skills

Leadership

Client-facing communication

Project management

Troubleshooting complex systems

Operational management

Tools

LenelS2

Genetec

Software House

Job description

Titan Security Group in Chicago seeks a highly technical, hands-on Service Manager to lead and elevate its electronic security service operations. This role moves from traditional service coordination to a technical leadership position, ensuring scalable, high-performing service for enterprise-level, multi-site clients.

The role oversees field technicians and software/system support resources, with a base salary in the six-figure range plus performance-based bonuses and a strong growth