Technical Sales Support Specialist

EPTA GROUP; Columbus (GA); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible working hours

Training opportunities via Epta Academy

Remote work options with technical support provided

Volunteering activities involvement

Job summary

A leading refrigeration solutions provider in Columbus, Georgia, is looking for a Technical Sales Support Specialist. This role bridges the sales and technical teams, ensuring customers understand products and receive technical support. Ideal applicants have management experience, strong English skills, and a technical education. You'll manage training, implement digital support, assist with client inquiries, and promote company solutions. Enjoy a flexible working environment with development opportunities and a commitment to sustainability.

Qualifications

• Preferably have management experience in the vending industry or horeca.
• Fluent in English.
• A high school diploma or higher in electronics or a technical field.

Responsibilities

• Manage technical training for clients and Epta entities.
• Implement remote support via digital platforms.
• Provide digital training through eLearning and videos.
• Support client's technical department to integrate solutions.
• Assist clients with warranty requests and spare parts orders.
• Enhance customer satisfaction by presenting Epta solutions.
• Gather market information and client needs.
• Collaborate with internal departments for improvements.
• Promote sales activities for all products and services.

Skills

Management experience

English language proficiency

Education

High school or ITS (electronics or technical specialization)

Job description

Technical Sales Support Specialist

Job Purpose

A Sales Technical Support Specialist plays a crucial role in bridging the gap between the sales team and the technical aspects of a company's products or services. Their main responsibility is to assist in the sales process by providing technical expertise, ensuring that customers understand the value and functionality of the products, and supporting sales teams with detailed product knowledge.

Experience

• Management experience: preferably in vending industry, horeca and/or equipment installation.
• Languages: English
• Highest Education Level: High school or ITS (electronics or technical specialization)

Key Responsibilities

• Manage technical training for clients and local Epta entities during client visits.
• Implementation of remote support through digital platforms
• Implementation of digital training such as eLearning and video instructions
• Support the client technical department to integrate Epta solutions
• Assist clients in managing warranty requests and/or spare parts orders through our portal
• Contribute to customer satisfaction by presenting Epta solutions (with a focus on technical aspects and innovation)
• Collect market information and client needs
• Collaborate with internal departments to improve Epta solutions based on client needs
• Promote sales activities and sell all products and services of new equipment

Don’t let a few unmet requirements chill your enthusiasm!

If you’re excited about the role and believe you have the potential to excel, click “Apply” anyway. We love fresh energy and are eager to see what you bring to the table!

Why work for Epta

• Join Epta in this permanent role, where you'll experience a great blend of new technologies and a modern workplace culture.
• We take development opportunities seriously! Take part in a variety of training through our Epta Academy and external training partners.
• Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.
• Balance work and personal life perfectly with our flexible working hours.
• Give back more than we receive: Join our volunteering activities and help make the world a better place.

Our story

We at the Epta Group are a dynamic and growing international company, delivering cutting‑edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after‑sales support.

With over 8,000 employees, Epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.

We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At Epta, your unique perspective is what keeps us innovative and cool.