Inside Sales II - Emerging Industries

Burkert India Private Limited; Huntersville (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Burkert USA Corp is seeking an Inside Sales professional to handle calls and emails, generate quotes, and move orders through the lifecycle from Huntersville, NC. You will coordinate with Field and Technical Sales to meet customer needs and regional goals while engaging distributors and OEMs.

The ideal candidate has 3–5+ years in customer service/inside sales, strong Windows/Microsoft Office skills, and a proactive, high-energy approach to delivering exceptional customer experiences.

Qualifications

• Bachelor degree preferred
• 3–5+ years customer service/inside experience
• Proficient in Windows and Microsoft Office including CRM
• Excellent interpersonal and written communication skills
• Willing to travel 10% or more as needed
• Onsite role in Huntersville, NC

Responsibilities

• Answer incoming calls and emails to the Inside Sales Department.
• Generate Quotes, order entry, certificates, etc to move orders through the lifecycle.
• Represent and coordinate Burkert's offerings to potential and current customer base.
• Collaborate with Field Sales, Technical Sales and others to meet customer needs and regional goals.
• Interface with Burkert departments, distributors, OEMs and channel partners as needed.
• Develop understanding of Burkert products, markets, applications, and distributor models.
• Complete training to gain knowledge of products, selling skills and customer relationships.
• Participate in trade shows and onsite/offsite customer visits as needed.

Skills

Windows & Office

CRM

Mechanical aptitude

Interpersonal communication

Time management

Detail orientation

Proactive initiative

Customer experience mindset

Education

Bachelor degree preferred

Tools

CRM system

Job description

Where would you like to shape the success of your future career: Working with a worldwide leading manufacturer of process measuring and control technology? In a family owned company that values its more than 3,700 employees as individuals in more than 30 countries? On a team that breaks new ground with courage and passion? If you answer „Yes“ three times? Then it is time for us to make your acquaintance:

RESPONSIBILITIES:

• Answer incoming calls and emails to the Inside Sales Department.
• Generate Quotes, order entry, certificates, etc to move orders through the lifecycle.
• Represent and coordinate Burkert's offerings to potential and current customer base.
• Partner and liaise effectively with Field Sales, Technical Sales and others to meet customer needs, drive full cycle sales coverage and achieve regional goals.
• Collaborate and interface with other Burkert departments, distributors, OEMs and channel partners, as needed.
• Focus on a growing understanding of Burkert products, markets, applications, and distributor models.
• Develop a functional understanding of the customer's needs as related to the Burkert products or services being sold.
• Complete rotation of training courses to gain knowledge of products, selling skills, customer relationship skills and others as needed.
• Participate in trade shows and onsite/offsite customer visits as needed.
• Other duties and responsibilities as assigned or required.
• *This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*

REQUIREMENTS:

• Qualifications:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 10% or higher depending on region, expectation is to travel as much as necessary to support your customers.
• Education and Experience:
• Bachelor degree is preferred
• 3-5+ years of customer service and/or inside experience preferably in a manufacturing, office environment
• Skills:
• Proficient in Windows and Microsoft Office, including CRM
• Mechanical aptitude and/or knowledge of industrial products preferred
• Excellent interpersonal and communication skills both verbal and written.
• Quick learner, receptive to coaching, and collaborative.
• Exceptional time management, attention to detail, and follow-up skills
• High energy, entrepreneurial spirit, initiative-taking, and goal oriented
• Uncompromising commitment to driving a positive customer experience each and every interaction

BURKERT CULTURE:

• Burkert USA Corp is a manufacturing and sales organization, that is family owned and was established in the US in 1984. Burkert employees enjoy an inclusive environment that's open to ideas and innovation for a growing company with opportunities for development. Work life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.

** This is a fully onsite role in Huntersville, NC. Location assistance is not available. Candidate must be authorized to work in the United States without sponsorship.**