Technical Sales Support

Bekum America Corporation; Williamston (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

Life insurance

401(k) with company match

Job summary

Bekum America Corporation is seeking a Sales Support professional to assist the Director of Sales & Marketing, Regional Sales Managers, and Sales Project Engineers in promoting blow molding machinery and systems. The role includes supporting quotes, maintaining configuration data, and coordinating machine orders from engineering through delivery.

The position requires an associate's degree or technical training, plus 2–3 years of related experience, with strong organizational skills and

Qualifications

• Experience in technical sales support, project coordination, or manufacturing preferred.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office; experience with ERP systems and project tracking tools is a plus.

Responsibilities

• Sales Support: Assist Directors and Regional Sales Managers in promoting blow molding machinery and systems; support quoting with research and special feature requests; maintain configuration database.
• Machine Orders and Project Management: Convert sold orders into MOSS, lead meetings, provide status updates and track milestones.
• Customer Coordination: Liaise between engineering and customers for time-sensitive approvals on layouts and revisions; coordinate machine acceptance.
• Shipping and Documentation: Coordinate with materials for shipping, manage post-acceptance punch lists, assign CSM numbers to track components.

Skills

Technical sales support

Project coordination

Manufacturing experience

Attention to detail

Microsoft Office

Education

Associate’s degree or 2-year technical degree

2–3 years related experience

Tools

ERP systems

Project tracking tools

Job description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Sales Support:

• Assist Director Sales & Marketing, Regional Sales Managers, and Sales Project Engineers in promoting blow molding machinery and systems.
• Support the quoting process by conducting research, providing specialized information, and creating engineering requests for special machine features.
• Maintain and update the configuration database on the mainframe.

Machine Orders and Project Management:

• Convert sold machine orders into Machine Order Specification Sheets (MOSS) and lead MOSS meetings with engineering and production teams.
• Provide regular status updates on machine orders, including timeline-specific work in progress and projected completions.
• Communicate project updates between engineers, sales, and customers, including Gantt charting and major milestones.

Customer Coordination:

• Serve as liaison between engineering and customers for time-sensitive approvals on machine layouts and revisions.
• Coordinate machine acceptance, including scheduling, preparing materials, and facilitating customer arrival.
• Support customers and salespeople throughout the machine acceptance process.

Shipping and Documentation:

• Coordinate with materials department for shipping arrangements and confirm costs and tracking with customer locations.
• Establish and maintain post-acceptance punch lists for handling prior to shipment.
• Assign CSM numbers to track customer supplier components while in-house.

Qualifications:

• Associate’s degree or two (2) year technical degree; or two (2) to three (3) years related experience and/or training; or an equivalent combination of education and experience.
• Experience in technical sales support, project coordination, or manufacturing preferred.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office; experience with ERP systems and project tracking tools is a plus.

Additional Information

Bekum America Corporation offers a total compensation package that emphasizes the health and wellbeing of our diverse workforce, and encourages work-life balance. Our comprehensive benefits suite aligns with our belief that people are at the center of our success and should be valued as such.

Bekum America offers full medical, dental, vision, life, short and long term disability, tuition assistance, paid holidays, competitive vacation package, 401 (K) with company match and profit sharing, increases tied to performance, and a path for continued training and development.

Bekum America Corporation reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.

Your contact person for this position:

Amber Stein , HR Manager, [phone], [e-mail]>