Technical Sales Support

gea; Oakdale (MN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid holidays & PTO

401(k) match

Tuition reimbursement

Wellness incentive program

Employee Assistance Program

Health Savings Account

Flexible Spending Accounts

Job summary

GEA Group in Oakdale, MN is seeking a Technical Sales Support Engineer (Hybrid) to grow our North American service business. You will deliver technical and commercial support for aftermarket opportunities in spray drying, powder handling, fluid bed systems, and related equipment.

The role requires a technical background, 3–5 years in Sales/Sales Support, travel about 10%, and strong English communication. Join a team dedicated to customer success and continuous improvement.

Qualifications

• Bachelor's degree in Engineering, Food Science, Business or related field.
• 3-5 years of experience in Sales/Sales Support is preferred.
• Must be available to travel 10% of available working time.
• Must understand technical process and have a firm understanding of service capabilities.
• Must be detail oriented.
• Must possess good English language communication skills, both verbal and written.
• Must possess good interpersonal skills and work well in a team setting as well as independently as required.
• Inherent sense of urgency about providing superior customer service.
• Must be self-motivated.
• Advantageous to have working knowledge of MS Office products.
• Must have the ability to learn current ERP System used for order entry.

Responsibilities

• Provide Technical Sales Support including identification of part numbers, Level 1 technical support, researching availability of replacement components from past projects, and preparation of service project quotations.
• Collaboration with Service Sales Account Manager, Customer Sales Representatives, and Project Managers to produce timely quotations of Spare Parts and tailored Service Project Solutions to customers.
• Effect sales of GEA LPT Division; represent the company in a professional manner
• Actively promote the service product portfolio - to external customers and internal employees
• Develop trusting relationships with key decision makers and stake holders
• Travels to potential and existing clients for sales support/evaluation as needed
• Actively prepare proposals for service projects, Service Level Agreements, recommended spare parts packages
• Use CRM database as primary sales tool for information sharing in organization
• Assist with large project Spare Parts opportunities - provide follow up and ensure the sale is executed
• Participate in the negotiation of offers, quotations, and contracts (customer T&C's)
• Obtain technical assistance and collaborate with other departments for more complicated applications and solutions
• Provides market feedback (competition, trends, etc.) to Service Management

Skills

English communication

Interpersonal skills

Team player

Organized & analytical

Self-motivated

Customer service mindset

MS Office

ERP system

Education

Bachelor's degree in Engineering, Food Science, Business or related field

Tools

MS Office

ERP system

Job description

Responsibilities / Tasks

• Start strong - Medical, dental, and vision coverage begins on your first day
• Recharge and refresh - Enjoy 12 paid holidays , including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future - A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning - Take advantage of tuition reimbursement to further your education or skillset
• Live well - Our wellness incentive program rewards healthy habits
• Get support when you need it - Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart - Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

The typical base pay range for this position at the start of employment is expected to be between $90,000 to $120,000 per year. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards.

The Technical Sales Support Engineer located in Oakdale, MN (Hybrid role) will support the growth of GEA's North American service business by providing technical and commercial support for aftermarket opportunities related to spray drying, powder handling, fluid bed systems, atomization equipment, emission control systems, and process plant upgrades. The role works closely with Service Sales Managers, Project Managers, Engineering, and the Centers of Competence to develop customer-focused solutions that improve plant performance, reliability, efficiency, safety, and environmental compliance.

The successful candidate will support sales activities involving spare parts, repairs, field service, modernization projects, service level agreements, process optimization, and equipment upgrades across the industry.

Responsibilities

• Provide Technical Sales Support including identification of part numbers, Level 1 technical support, researching availability of replacement components from past projects, and preparation of service project quotations.
• Collaboration with Service Sales Account Manager, Customer Sales Representatives, and Project Managers to produce timely quotations of Spare Parts and tailored Service Project Solutions to customers.
• Effect sales of GEA LPT Division; represent the company in a professional manner
• Actively promote the service product portfolio - to external customers and internal employees
• Develop trusting relationships with key decision makers and stake holders
• Travels to potential and existing clients for sales support/evaluation as needed
• Actively prepare proposals for service projects, Service Level Agreements, recommended spare parts packages
• Use CRM database as primary sales tool for information sharing in organization
• Assist with large project Spare Parts opportunities - provide follow up and ensure the sale is executed
• Participate in the negotiation of offers, quotations, and contracts (customer T&C's)
• Obtain technical assistance and collaborate with other departments for more complicated applications and solutions
• Provides market feedback (competition, trends, etc.) to Service Management

Your Profile / Qualifications

• A bachelor's degree in Engineering, Food Science, Business or related field is preferred
• 3-5 years of experience in Sales/Sales Support is preferred
• Must be available to travel 10% of available working time
• Must understand technical process and have a firm understanding of service capabilities
• Must be detail oriented
• Must possess good English language communication skills, both verbal and written
• Must possess good interpersonal skills and work well in a team setting as well as independently as required.
• Inherent sense of urgency about providing superior customer service
• Must be self-motivated
• Advantageous to have working knowledge of MS Office products
• Must have the ability to learn current ERP System used for order entry

Interpersonal skills

• Organized and Analytical
• Shows Initiative and Team Player
• Strong communicator at all levels
• Listens carefully, contributes own opinions in a constructive matter
• Prioritizes customer needs, establishes effective relationships with customers