Technical Sales Specialist

Brooks Automation; Chelmsford (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Brooks Automation is seeking a Technical Sales Specialist for LATAM to drive growth through consultative selling, workflow analyses, and tailored product recommendations for laboratory customers. You will build strong relationships with end users and channel partners, ensuring effective account management and knowledge transfer through training and onsite support.

You will collaborate with the Sales Director and Applications Manager, travel domestically or internationally as needed, and deliver

Qualifications

• Undergraduate degree in Medical Sciences.
• Successful track record in a sales/business development role in the healthcare market.
• Experience with laboratory automation solutions.
• Excellent interpersonal, communication and influencing skills.
• Ability to troubleshoot complex customer challenges.
• Natural affinity for customer service.
• Self-motivated, results-driven and well organized.

Responsibilities

• Hunt new business opportunities across Latin America and support global expansion of our install base.
• Conduct laboratory workflow analyses, site visits and recommend products/configurations to meet requirements.
• Build relationships and become a trusted advisor for laboratories to grow the business.
• Collaborate with end users and distributors to enable account management and growth.
• Deliver technical training remotely or on-site (domestic and international).
• Provide reporting for traceability of issues, resolutions and corrective actions; escalate non-conformance trends.

Skills

Consultative selling

Relationship building

Interpersonal communication

Customer service mindset

Education

Undergraduate degree in Medical Sciences

Tools

Laboratory automation knowledge

Job description

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing(www.brooks.com).

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Job Description

Technical Sales Specialist – LATAM

Brooks is a growing, fast-paced technology leader in automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights. Brooks Laboratory Automation Solutions, our clinical diagnostic division, specializes in the manufacture of compact, flexible and scalable automation for optimizing pre- and post-analytical workflows in pathology laboratories, and has installations worldwide. We are looking for our next Technical Sales Specialist as we accelerate our growth journey.

What you’ll do:

• With customers throughout Latin America, you will use your consultative selling skills to hunt new business opportunities, and support the global expansion of our install base
• In consultation with the Sales Director and Technical Applications Manager, perform laboratory workflow analyses, site visits and recommendations for appropriate products and configurations to meet specific laboratory requirements.
• Be motivated to meet new people, form strong relationships and become a trusted advisor for laboratories which will in turn grow our business
• Work with end user accounts and channel partners/distributors to facilitate effective account management and growth.
• Deliver technical training to our end users, channel partners and Customer Solutions Specialists either remotely or on-site (domestic and international)
• Instigate appropriate reporting to ensure traceability of problems, resolutions and corrective actions as well as escalation of product non-conformance trends and utilization.
• Provide local and remote technical support to customers on operational or maintenance aspects of system equipment.
• Co-ordinate and perform on-site high-level support and corrective maintenance, installation and qualification of instruments when required, primarily in Pathology laboratories

What you’ll bring:

• An undergraduate degree in Medical Sciences
• A successful track record in a sales/business development role in the healthcare market
• Experience with laboratory automation solutions, with knowledge of medical laboratories highly regarded
• Excellent interpersonal, communication and influencing skills (written and oral) using business and user-friendly language with a commercial mindset.
• Ability to think outside the box to troubleshoot complex customer challenges.
• A natural affinity for customer service
• Self-motivated, results-driven and well organized and able to handle multiple tasks with a clear sense of ownership and priority.
• A current full drivers’ license and reliable vehicle.

Brooks Automation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all.

Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with [e-mail] or call [phone] to discuss your needs.

Review EEO Law & EEO Statement.