Technical Sales/Service Representative

schillergc; Hampton (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) plan with company matching

Professional development opportunities

Job summary

Schiller Grounds Care, Inc. is seeking a technical support representative to assist distributors, dealers, national accounts and end users across the Little Wonder, Mantis and Classen lines.

You will troubleshoot, train and educate customers to maximize product uptime and satisfaction while supporting strategic partnerships with Home Depot Tool Rental and the AriensCo dealer network. You will collaborate with engineering and quality teams to deepen product knowledge, provide field support, and

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Strong mechanical aptitude and troubleshooting skills.
• Experience supporting dealer networks, rental customers, or national retail accounts preferred.
• Comfortable conducting product demonstrations and technical training sessions.
• Excellent written and oral communication skills.
• Strong organizational and interpersonal skills - team player.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient knowledge of Microsoft Word/Excel and Power Point presentations. Experience with CRM and ERP systems (Oracle) preferred.
• Ability to travel up to 30%.

Responsibilities

• Builds strong relationships with dealers, distributors, rental partners, and national account personnel through responsive technical support and customer service.
• Works with engineering, product management and quality to develop technical knowledge of Classen, Little Wonder and Mantis products.
• Analyzes reports from national accounts and distributors to identify trends and improvements for uptime, parts availability, warranties, and service.
• Supports service and warranty teams with technical inquiries on operation, diagnostics, repair, parts, and orders.
• Performs field visits to dealers and national accounts to train, monitor performance, and address concerns.
• Collects field intelligence on competitive products, customer feedback, and industry trends.
• Monitors product complaints and escalates unusual issues with engineering and product management.
• Assists sales/marketing with development of product training materials and dealer education programs.

Skills

Mechanical aptitude

Troubleshooting

Communication skills

Organizational skills

Team player

Multi-tasking

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

ERP systems (Oracle)

Job description

POSITION SUMMARY

Schiller Grounds Care, Inc. is looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting distributors, dealers, national account customers and end users with technical sales support and customer service for the Little Wonder, Mantis and Classen product lines. The ideal candidate will have excellent communication and technical skills to troubleshoot, train and educate our customers in how to get the most out of our range of industry leading products.

This position will play an important role in supporting strategic partnerships, including Home Depot Tool Rental and the AriensCo dealer network, by helping ensure product uptime, dealer readiness, and an exceptional customer experience.

KEY RESPONSIBILITITES

• Builds strong relationships with dealers, distributors, rental partners, and national account personnel through responsive technical support and customer service.
• Works with members of engineering, product management and quality, to develop technical knowledge and know-how of Classen, Little Wonder and Mantis products.
• Analyzes reports provided by national account and distribution partners to identify trends and recommend improvements related to equipment uptime, parts availability, warranty issues, and service support.
• Supports customer service and warranty teams by assisting with technical inquiries related to product operation, diagnostics, repair procedures, parts support, warranty claims, and order-related questions.
• Performs field visits to dealer, distributor, and national account locations to support product performance, conduct training, improve customer satisfaction, and identify potential product or service concerns.
• Collects and communicates field intelligence regarding competitive products, customer feedback, market activity, and emerging industry trends.
• Monitors product complaints and field performance issues, troubleshooting alongside engineering, quality, and product management teams while escalating unusual product or application concerns when necessary.
• Assists sales and marketing teams with the development and delivery of product training materials, technical documentation, and dealer education programs.

QUALIFICATIONS

• Bachelor's degree preferred or equivalent experience.
• Strong mechanical aptitude and troubleshooting skills.
• Experience supporting dealer networks, rental customers, or national retail accounts preferred.
• Comfortable conducting product demonstrations and technical training sessions.
• Excellent written and oral communication skills.
• Strong organizational and interpersonal skills - team player.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient knowledge of Microsoft Word/Excel and Power Point presentations. Experience with CRM and ERP systems (Oracle) preferred.
• Ability to travel up to 30%.

BENEFITS

• - Competitive salary
• - Health, dental, and vision insurance.
• - 401(k) plan with company matching.
• - Professional development opportunities.