Technical Sales Representative

KLA Industries; New Castle (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

KLA Industries in New Castle, PA is seeking a Technical Sales Representative to blend technical expertise with customer relationship building. You will act as a technical advisor, partnering with customers to translate needs into effective steel and metals solutions, while supporting the sales team across multiple units.

Responsibilities include engaging customers, reviewing inquiries, pricing, and ensuring smooth order-to-delivery execution, with travel 25-30% as needed.

Qualifications

• Bachelor of Science degree in Engineering required; Metallurgy or Materials Science strongly preferred.
• 3–5 years of sales or marketing experience in the steel/metals industry is a plus.
• Solid technical foundation with ability to translate complex processes into customer solutions.
• Excellent communication, collaboration, and problem-solving skills.
• Valid driver’s license and ability to travel locally, nationally, and internationally (25-30%).

Responsibilities

• Engage with customers to understand needs and propose technical solutions.
• Work with Director of Sales to drive business across multiple units.
• Oversee orders, deliveries, and coordinate with internal teams to ensure service quality.
• Collaborate with sales staff to stay current on steelmaking processes and product disposition.

Skills

Customer engagement

Technical sales

Communication

Problem solving

Education

B.S. in Engineering

Metallurgy or Materials Science preferred

Job description

Technical Sales Representative

Location: New Castle, PA

Our client, a fast-growing and innovative metals company, is seeking a Technical Sales Representative to join their expanding team. This is a unique opportunity to combine technical expertise with relationship-building skills to drive growth and deliver value to customers in a dynamic and evolving industry.

What You’ll Do

As a key member of the sales organization, you’ll serve as both a technical advisor and trusted partner to customers, helping them understand how the company’s capabilities can best support their operations. Working closely with the Director of Sales, you’ll play a hands-on role in driving business across multiple units while ensuring customer satisfaction from order to delivery.

• Customer Engagement & Sales Growth
  • Partner with customers to understand needs and recommend the right technical solutions.
  • Support two core business units while contributing to sales initiatives across other divisions.
  • Build strong, lasting relationships by delivering prompt, effective, and knowledgeable service.
• Technical Expertise & Support
  • Review inquiries, establish pricing, and develop process plans for steel ingot and billet production.
  • Stay current on steelmaking and downstream processes to serve as a technical resource for customers and sales staff.
  • Assist in order planning, scheduling, and product disposition, ensuring smooth execution from inquiry to delivery.
• Operational Excellence
  • Oversee customer orders and deliveries while managing WIP and inventory levels.
  • Track product and order profitability to support strategic decision-making.
  • Investigate customer claims in coordination with Metallurgy and drive them to resolution.
  • Identify opportunities to improve the sales and customer service process and put ideas into action.
• Leadership & Collaboration
  • Step in to advise and support the Sales Department in the absence of the Director of Sales.
  • Work closely with internal teams to ensure the highest standards of service and safety are upheld.

What We’re Looking For

• Bachelor of Science degree in Engineering required; Metallurgy or Materials Science strongly preferred.
• 3-5 years of sales or marketing experience in the steel or metals industry is a plus.
• Solid technical foundation with the ability to translate complex processes into customer-focused solutions.
• Excellent communication, collaboration, and problem-solving skills.
• Valid driver’s license and ability to travel locally, nationally, and internationally (25-30%).

Why Join?

This is more than a sales job — it’s an opportunity to shape the future of a fast-growing metals company while building relationships and delivering technical solutions that matter. You’ll enjoy variety in your day, exposure to a wide customer base, and the chance to contribute directly to the company’s growth and success.