Technical Sales Engineer - POS Integrations & Partners

Otter; Los Angeles (CA); On-site; USD 110,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Discretionary vacation days

401(k) plan

Paid parental leave

Job summary

Otter in Los Angeles is seeking a Sales Engineer to manage technical relationships with POS providers. This role involves supporting integrations and overseeing escalated requests for high-visibility clients. Ideal candidates should have experience in customer-facing technical roles, especially within restaurant technology.

Join a collaborative team focused on helping restaurants thrive in online food delivery. The role offers a competitive salary, additional incentives, and extensive benefits including medical insurance and a 401(k).

Qualifications

• 3 to 5 years of customer-facing technical support, technical operations, or technical account management experience.
• Experience managing technical projects or coordinating implementations.
• Experience working with POS systems, restaurant technology, or delivery platforms is highly preferred.
• Experience working in production systems in cloud environments.

Responsibilities

• Manage complex technical relationships with POS providers and restaurant partners.
• Handle complex escalated technical requests from internal teams.
• Develop workarounds and scalable solutions when standard paths do not exist.
• Partner closely with Product, Engineering, Operations, and Customer Success teams.

Skills

Technical troubleshooting and root cause analysis

Knowledge of SQL

Familiar with JS or Python

Familiarity with APIs

Experience with monitoring tools

Education

3 to 5 years in technical support or account management

Experience with POS systems

Experience in cloud environments (GCP or AWS)

Tools

JIRA or similar project management tools

Job description

Otter in Los Angeles is seeking a Sales Engineer to manage technical relationships with POS providers. This role involves supporting integrations and overseeing escalated requests for high-visibility clients. Ideal candidates should have experience in customer-facing technical roles, especially within restaurant technology.

Join a collaborative team focused on helping restaurants thrive in online food delivery. The role offers a competitive salary, additional incentives, and extensive benefits including medical insurance and a 401(k).