Technical Sales and Service Representative

Carpenter Co.; Richmond (VA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

401K

Profit Sharing

Health plan

Dental

Vision

Life insurance

Disability Insurance

Paid time off

Job summary

Carpenter Co. in Richmond, VA, is hiring a Technical Sales and Service Representative to purchase and maintain repair parts, run product demonstrations and match items to client needs within the Tirefill division.

The role reports to the National Sales Manager, Tirefill Division, with daily vendor and customer communication. Must have technical sales experience and strong problem-solving and customer service skills.

Qualifications

• High School Diploma or GED required.
• Experience in Technical Sales is preferred.
• Working knowledge of mechanical, pneumatic, hydraulic and electrical systems.
• Ability to assemble, troubleshoot, repair and refurbish industrial equipment.
• Proficiency with SAP or similar systems for inventory, pricing and orders.
• MS Office proficiency including Outlook, Excel, Word, PowerPoint.
• Excellent customer service and relationship skills.
• Strong problem-solving and organizational abilities.
• Ability to lift up to 80 lbs and work on-site.
• Capable of working with limited supervision.

Responsibilities

• Purchase and maintain repair parts for internal and external use.
• Maintain customer pricing for replacement parts in SAP.
• Perform quarterly inventory of parts and equipment.
• Create delivery notes via SAP for customer orders.
• Fulfill orders and ship via UPS.
• Build and refurbish Tirefill equipment.
• Provide technical support to customers and the sales team.
• Perform equipment repairs at customer locations.
• Provide training at customer sites on Tirefill equipment.
• Submit weekly expense reports and work schedules.

Skills

Technical sales

Customer service

Mechanical troubleshooting

Inventory management

SAP

Microsoft Office

Problem solving

Communication

Team collaboration

Education

High School Diploma or GED

Tools

SAP

Microsoft Office

Job description

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another - all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has an immediate opening for a Technical Sales and Service Representative at its Richmond location (2400 Richmond Highway). The Technical Sales and Service Representative will be responsible for purchasing and maintaining repair parts for equipment production resale. They use their deep product knowledge to explain difficult technical concepts in simple terms, run product demonstrations, and match specific items to client needs. This position falls within Carpenter Co.’s Tirefill product division and will report to the National Sales Manager, Tirefill Division with daily communication to vendors and customers.

This is an on-site, non-remote position with a schedule of Monday through Friday, 8:00 AM to 4:30 PM. The pay range is $24.03 to $36.06 per hour, based on experience, qualifications, and skills. Employees are reimbursed for approved business travel expenses related to customer visits, meetings, training, and other work activities. This is a non-exempt position, making employees eligible for overtime pay for hours worked over 40 in a workweek.

Additional responsibilities of the Technical Sales and Service Representative include:

• Purchase and maintain sufficient levels of repair parts for internal and external equipment production and for re-sale to customers.
• Maintain customer pricing for replacement parts in SAP
• Perform inventory of parts and equipment on a quarterly basis
• Produce delivery note via SAP for customer sales orders
• Fulfill customer parts orders and ship via UPS
• Build new and refurbish various types of Carpenter Tirefill processing equipment
• Provide technical support to customers and Carpenter Sales Team
• Perform equipment repairs at customer's location
• Perform training at customer's location in the safe use of Carpenter's Tirefill processing equipment and products
• Create and submit expense reports and work schedule weekly

Qualifications

• High School Diploma or GED
• Experience in Technical Sales
• Working knowledge of mechanical, pneumatic, hydraulic, and electrical systems.
• Ability to assemble, troubleshoot, repair, and refurbish industrial equipment
• Proficiency with SAP or similar systems for inventory management, pricing, order processing and delivery documentation
• Intermediate proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Excellent customer service and ability to build/maintain professional customer relationships
• Strong problem-solving, troubleshooting, and organizational skills
• Ability to lift and move equipment and parts weighing up to 80 lbs.
• Ability to work in manufacturing and customer site environments.
• Capable of working with limited supervision

Other Competencies

• Technical aptitude; customer focus; communication; problem-solving; mechanical troubleshooting; time management; inventory management; team collaboration; self-motivation; attention to detail

Excellent Comprehensive Benefit Plan

• We also have 401K, Profit Sharing and a great Benefit Package including Health, Dental, Vision, Life, Disability and paid time off (Vacation and Holidays).

Important Notes

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.