Technical Representative

Hartzell-Engine-Technologies-LLC; Montgomery (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Growth Participation Units (GPU)

Medical, dental, vision

401(k) with employer match

Paid time off

Life insurance

Job summary

Hartzell Engine Tech (HET) is seeking a technical support engineer to diagnose and resolve moderately complex aircraft engine and system issues. You will collaborate with engineering, production, and QA teams to improve customer outcomes and support processes.

The role also involves guiding customers, assisting with product rollouts, and contributing to knowledge bases. Ideal candidates have 2–4 years in GA aircraft power systems support, A&P/IA preferred, and a strong ability to communicate

Qualifications

• Solid knowledge of HET products, GA aircraft systems, and support processes.
• Experience diagnosing and resolving moderately complex customer issues on piston and turbine GA aircraft.
• Associate’s degree or equivalent technical background preferred.
• 2–4 years in technical support/field service for GA aircraft power systems; A&P and IA preferred.
• Works under general supervision.

Responsibilities

• Independently resolves moderately complex aircraft engine and system issues.
• Provide advanced customer support and training to customers and junior staff.
• Collaborate with engineering, production, and QA to improve outcomes.
• Support installations, configurations, and product rollouts.
• Contribute to documentation, knowledge bases, and FAQs.

Skills

Troubleshooting

Product implementation

Customer training

Cross-functional teamwork

Documentation

Technical communication

Ticketing systems

Product knowledge

MS Office

Clear communication

Education

Associate’s degree or equivalent technical background

A&P certification

Tools

MS Office

CRM software

Job description

Description

Signia Aerospace is built on decades of proven performance and partnership in the aircraft systems industry. The proven brands that operate under the Signia Aerospace ecosystem lead the field in thermal management and mission‑specific equipment. They are the brands of choice for pilots, maintenance directors, ground crews, and supply chain professionals worldwide, in commercial, private, and military applications. Our depth of expertise and unique pool of resources allows us to act as an integrated, nimble partner in the design, manufacture, delivery, and service of highly specialized aircraft systems and components.

Hartzell Engine Tech (HET) is a leading OEM supplier and aerospace technology company that includes branded components from Janitrol Aero, Plane‑Power, Aeroforce Turbocharger Systems, Sky‑Tec, Fuelcraft and PowerUP, providing engine accessories and heating solutions that meet the demanding challenges of today’s aircraft systems.

Our Culture

We are a team that prides ourselves on a culture that supports shared values of empowerment, accountability, drive, integrity, and respect. Our team shares a deep commitment to safety and collaboration. We offer a comprehensive benefits package to support your well‑being and professional growth including medical, dental, vision, paid time off, life insurance, 401(K) plans with employer match, company‑provided Growth Participation Units (GPU) and so much more.

Our GPU benefit is unique to the industry and encourages all employees to think like owners and receive future financial reward for contributions to business growth. Join our team to be part of a culture that encourages growth and development and celebrates our success.

Key Responsibilities:

Independently resolves moderately complex aircraft engine and system component technical issues, supports product implementation activities, and provides advanced customer support. Collaborates with engineering, production, and QA teams to improve customer outcomes and support processes.

Key Deliverables of the Position

• Troubleshoot and resolve moderately complex aircraft system technical issues independently.
• Provide technical guidance and training to customers and junior team members.
• Support installations, configurations, and product rollouts.
• Collaborate with engineering, production, and QA teams on issue resolution.
• Analyze recurring technical issues and recommend improvements.
• Contribute to documentation, knowledge bases, and FAQs.
• Maintain timely and accurate case documentation and follow‑up.

Requirements

Education and Experience

• Solid knowledge of HET company products, GA aircraft systems, and aircraft technical support processes
• Experience diagnosing and resolving moderately complex customer issues on piston and turbine powered GA aircraft.
• Associate’s degree or equivalent technical background preferred
• 2–4 years of technical support, field service, or related experience with GA aircraft power systems and must hold current A&P certifications. A&P, IA preferred.
• Works under general supervision

Technical Competencies

• 1) Intermediate technical troubleshooting
• 2) Product implementation support
• 3) Customer training and technical guidance
• 4) Cross‑functional issue resolution
• 5) Support documentation and knowledge management
• 6) Technical communication and customer engagement
• 7) Ticketing and service systems
• 8) Product and systems knowledge
• 9) Proficient Computer Skills: Microsoft Office including Outlook, Word, Excel, and Power Point
• 10) Excellent Communication Skills – both verbal and written

Behavioral Competencies – Demonstrates behaviors consistent with our values

• 1) Thinks and acts like an owner
  • Uses company resources wisely & cost‑effectively
  • Shows pride in the organization and a commitment to its long‑term success
  • Takes full responsibility for their actions
  • Holds self to high standards of performance and integrity
• 2) Demonstrates high integrity
  • Consistently acts with honestly, transparency and high ethics
  • Makes decisions based on what is morally right
  • Owns their actions and holds self‑accountable
• 3) Puts team above self; in it together
  • Prioritizes team and company over personal gain
  • Collaborates with team members within the department and across all functions
  • Contributes to a positive, inclusive work environment
• 4) Innovates and improves
  • Actively supports or initiates continuous improvement efforts
  • Shares ideas and suggests solutions that enhance team or business performance
  • Stays open to feedback and embraces changes
  • Demonstrates a bias towards action
• 5) Honors commitments
  • Consistently follows through on project timelines, meeting and deliverables
  • Takes ownership for responsibilities and delivers results
  • Makes and holds commitment
  • Communicates proactively when challenges arise and adjusts plans to stay on track

Equal Opportunity Employer/Protected Veteran/Disability/E-Verify