Technical Release Manager

Zingly, Inc.; San Francisco (CA); Hybrid; USD 115,000 - 145,000; Full time

Job summary

Zingly, Inc. in San Francisco is seeking a Technical Release Manager/Program Manager to lead execution across engineering, product, and customer teams. The ideal candidate has a strong background in Technical Program Management with experience in complex SaaS products.

You will be responsible for overseeing release management and ensuring timely, high-quality software delivery. This role requires excellent communication skills, the ability to handle multiple initiatives, and a proactive approach to risk management.

Join us at Zingly to build something innovative and impactful in the AI-native CX platform space!

Qualifications

• Proven ability to manage multiple complex initiatives simultaneously.
• Experience in Software Development Lifecycles.
• Strong problem-solving skills with a data-driven mindset.

Responsibilities

• Own release management across Zingly’s products.
• Coordinate teams to ensure smooth product delivery.
• Identify risks and dependencies ahead of time.

Skills

Execution and accountability

Clear communication

Complex initiative management

Strong ownership

Risk identification

Education

8+ years in Technical Program Management or related

Understanding of Agile methodologies and release management

Tools

CI/CD pipelines

Cloud platforms

Release automation

Job description

Technical Release Manager / Program Manager – Zingly.ai. We are seeking a hands‑on leader to drive execution across engineering, product, AI, QA, and customer teams, ensuring high‑quality software is delivered on time and at scale.

About the role

We need a leader who understands software development, proactively manages risks and dependencies, and keeps teams aligned, accountable, and moving fast.

What you’ll do

• Own release management across Zingly’s AI, Voice AI, Digital AI, and platform products
• Build and evolve a world‑class release process that scales as the company grows
• Coordinate engineering, product, QA, DevOps, and customer teams to ensure smooth product delivery
• Drive execution of strategic initiatives across multiple workstreams and stakeholders
• Identify risks, dependencies, bottlenecks, and execution gaps before they impact delivery
• Create visibility into roadmap progress, release readiness, customer commitments, and operational health
• Establish metrics, dashboards, and governance processes to improve predictability and velocity
• Support enterprise customer launches, deployments, migrations, and major platform releases
• Drive continuous improvement across planning, execution, testing, deployment, and post‑release operations

What we’re looking for

• You are obsessed with execution and accountability
• You can manage multiple complex initiatives simultaneously without losing attention to detail
• You communicate clearly and effectively with engineers, executives, customers, and business stakeholders
• You thrive in ambiguity and can create structure where none exists
• You are highly organized but not bureaucratic
• You know how software gets built and understand the realities of engineering teams
• You push teams forward while maintaining trust and strong relationships
• You are proactive, constantly looking around corners and identifying risks before they become problems
• You move fast and help everyone around you move faster
• You have a strong sense of ownership and do whatever it takes to get the job done

Nice to have

• 8+ years of experience in Technical Program Management, Release Management, Engineering Program Management, or related leadership roles
• Experience managing complex SaaS products from planning through production release
• Strong understanding of software development lifecycles, Agile methodologies, and release management best practices
• Experience working with AI, GenAI, Voice AI, Contact Center, CRM, or enterprise SaaS platforms
• Ability to work effectively with engineering, product management, design, QA, DevOps, security, and customer‑facing teams
• Experience coordinating large cross‑functional programs involving multiple teams and stakeholders
• Familiarity with CI/CD pipelines, cloud platforms, release automation, and modern software delivery practices
• Strong analytical and problem‑solving skills with a data‑driven mindset
• Experience supporting enterprise customers and managing delivery commitments
• Startup experience strongly preferred — we move fast, iterate quickly, and expect leaders to operate with urgency

About Zingly.ai

Zingly is the AI‑native CX platform purpose‑built for enterprises in financial services, insurance, and travel. We bring GenAI, digital, and human expertise together so companies can engage 5× more customers, convert in 18 days instead of 60, and deliver the kind of experience their customers would actually choose. We’re a fast‑growing, venture‑backed team headquartered in San Francisco with customers like Dell, Transamerica, and Cerebro Capital. We move fast, we care deeply about quality, and we’re building something the industry hasn’t seen before.

Equal Opportunity

Zingly.ai is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Team: Product & Engineering

Location: San Francisco, CA (Hybrid)