Technical Quality Supervi

Dent Wizard International; Kentucky; On-site; USD 80,000 - 105,000; Full time

Job summary

Dent Wizard International seeks a Technical Quality Supervisor to lead field-based quality for OEM services, with on-site oversight of KhS technicians and subcontractors. The role ensures strict adherence to OEM/KhS workflows and quality standards and acts as the on-site quality authority.

You will mentor up to 20 technicians, drive corrective actions, and identify training gaps while traveling extensively to client sites to uphold workmanship standards and drive continuous quality improvements.

Qualifications

• High School Diploma or equivalent.
• 5+ years of automotive mechanical/body repair knowledge and quality or compliance.
• 3+ years of management experience.
• Attention to detail and ability to verify part accuracy, condition, and documentation.
• Proficiency in Microsoft applications.
• Excellent organizational and multi-tasking skills.
• Strong communication, problem-solving, and leadership abilities.
• Ability to travel extensively (75%+) and possess a passport.

Responsibilities

• Provide rapid-response quality oversight for OEM-directed repairs.
• Enforce OEM- or KhS-defined repair workflows, processes, and quality standards.
• Conduct hands-on inspections to identify non-conforming repairs and deviations.
• Address quality issues directly with technicians with corrective instruction.
• Document findings for escalation and follow-up.
• Independently complete small rework or retrofit projects.
• Provide QC oversight for Commercial Hail repair operations.
• Conduct inspections to ensure KhS workmanship standards.
• Identify workmanship trends and training gaps.
• Oversee and support up to 20 technicians including contractors.
• Set goals, performance expectations, and development plans.
• Conduct evaluations and recommend actions including promotions or coaching.
• Determine staffing needs and participate in hiring decisions.
• Foster an inclusive, collaborative team environment.

Skills

Attention to detail

Leadership

Communication

Problem-solving

Organizational skills

Multitasking

Analytical thinking

Team collaboration

Independence

Education

High School Diploma

Tools

Microsoft Office

Job description

The Technical Quality Supervisor (TQS) is a field-based quality leadership role with a primary focus on OEM Services, while also supporting Commercial Hail quality control operations as needed. The TQS provides rapid-response oversight of KhS technicians and third-party/subcontracted technicians, ensures strict adherence to OEM- or KhS-defined workflows and quality standards, and serves as KhS’s on-site quality authority.

Key Responsibilities:

• Provide rapid-response quality oversight for OEM-directed rework, quality containment, retrofit, and in-process repair operations
• Enforce compliance with OEM- or KhS-defined repair workflows, processes, and quality standards
• Conduct hands-on quality inspections to identify non-conforming repairs and process deviations
• Address quality issues directly with technicians through immediate corrective instruction
• Identify substandard or non-conforming repairs and determine root causes related to technician technique, workflow adherence, tooling, materials, or training; document all findings clearly and accurately for escalation and follow-up
• Independently complete small rework or retrofit projects
• Provide quality control oversight for Commercial Hail repair operations
• Conduct inspections to ensure hail repairs meet KhS workmanship standards
• Identify workmanship trends and training gaps

Leadership, Mentoring, and Coaching

• Oversee and support up to 20 technicians, including KhS employees and third-party/subcontracted technicians
• Provide leadership, coaching, and daily direction to team members.
• Set clear goals, performance expectations, and development plans aligned with organizational priorities.
• Conduct performance evaluations and recommend appropriate actions including promotions, development plans, corrective action, and terminations.
• Determine staffing needs, interview candidates, and make hiring recommendations.
• Build an inclusive, collaborative team environment that values diversity of thought and continuous improvement.

Other duties as assigned

Qualifications & Skills:

• High School Diploma or equivalent required.
• 5+ years of experience in automotive mechanical/body repair knowledge and quality, or compliance
• 3+ years of management experience managing a team
• Strong attention to detail with proven ability to verify part accuracy, condition, and documentation.
• Proficiency in relevant software systems preferred Microsoft applications
• Excellent organizational and multi-tasking skills with the ability to manage multiple vehicles, orders, and follow-ups simultaneously.
• Self-motivated with strong analytical thinking, problem-solving, and prioritization abilities.
• Clear, professional verbal and written communication skills.
• Resourceful and able to work independently in a fast-paced environment.
• Ability to develop and maintain productive relationships with technicians and internal stakeholders.
• Strong leadership and problem-solving skills
• Fast-paced environment requires high accuracy, organization, and attention to detail.

Other Duties as Assigned

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Role involves sitting/standing/walking throughout the day in a shop or office environment.
• Occasional lifting/carrying of parts and boxes (typically up to 25 lbs; may vary by part size/packaging).
• Ability to travel extensively – 75% of travel or more. Must obtain Passport if not already in possession

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check