Technical Quality Assurance SR

Sagent; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Sagent, a leader in transforming mortgage servicing, is seeking a Senior Functional QA Analyst to ensure quality and compliance in servicing functions. The ideal candidate should have a strong understanding of the mortgage industry, demonstrate thorough testing capabilities, and drive improvements in QA processes while enjoying a supportive and flexible work environment. Join us to impact homeownership for all consumers!

Benefits

Unlimited Flexible Time Off

Health Benefits

401(k) Matching

Tuition Reimbursement

Family Planning Services

Qualifications

• 4-6 years of experience in quality assurance in the mortgage servicing domain.
• Experience in LoanServ or similar systems preferred.
• Demonstrated proficiency in QA methodologies and test process.

Responsibilities

• Conduct functional testing for LoanServ enhancements.
• Collaborate in agile ceremonies and clarify QA requirements.
• Mentor junior QA analysts and ensure adherence to standards.

Skills

Quality Control Testing

Test Plans Authoring

Collaboration with Cross-functional Teams

Education

Bachelor's degree in Software Engineering or Computer Science

Job description

Why you'll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

Sagent powers servicers and consumers. You power Sagent!

Overview:

We are looking for a Senior Functional QA Analyst with deep understanding of the mortgage servicing domain, ideally with experience on LoanServ or similar platforms. This is a semi-managerial position for someone who can work independently, contribute domain expertise, and drive quality across complex servicing functionalities like payment processing, escrow, default management, and regulatory compliance.

This role is ideal for someone who brings industry knowledge, works smart, and is eager to take ownership of QA activities in a fast-paced, high-impact environment.

Your day-to-day at Sagent:

Quality Control Testing and Analysis:

• Conduct a wide range of quality control tests and analyses to ensure that software meets or exceeds specified standards and end user requirements.


• Lead the functional testing efforts for LoanServ enhancements, configurations, or integration projects.


• Drive test execution, defect management, and provide daily status updates with minimal supervision.

Test Plan and Script Development:

• Independently author and maintain test plans, test cases, and traceability matrices based on business and technical requirements.


• Create test data files with valid and invalid records to thoroughly test program logic and verify system flow.

Collaboration and Planning:

• Bring domain-specific insights to validate servicing logic like default management, escrow accounting, investor reporting, payment processing etc.


• Participate in agile ceremonies and represent QA in sprint planning, grooming, and demos.


• Collaborate with cross-functional teams including business analytics, developers, and product owners to clarify requirements and define acceptance criteria.


• Ensure that system tests are successfully completed and documented, and all problems are resolved.

Policy and Procedure Development:

• Develop, revise, and approve quality assurance and testing policies, standards, and procedures to ensure adherence to industry best practices.


• Proactively identify process improvements, reusable assets, and automation opportunities.

Mentorship and Knowledge Sharing:

• Mentor junior QA analysts and review their test deliverables for completeness and accuracy.


• Stay up to date with mortgage industry regulations and ensure test coverage for compliance needs

We would love to hear from you if you have:

• Bachelor's degree in Software Engineering, Computer Science,` or relevant discipline with 4 - 6 years of experience in a related field. Experience will be considered in lieu of a degree.
  
  
  
  • Ability to apply a theoretical knowledge base to achieve goals through your own work, with specific functional expertise typically gained through formal education and experience.
  
  
  • Demonstrated experience conducting quality control tests and analyses to ensure software meets or exceeds specified standards and end user requirements.
  
  
  • Proficiency in manual QA/testing of products and services, and experience in environments that utilize state-of-the-art software automation applications testing processes.
  
  
  • Strong skills in drafting, revising, and approving test plans and scripts to ensure alignment with standards and IT strategy.
  
  
  • Ability to create test data files with valid and invalid records to thoroughly test program logic and verify system flow.
  
  
  • Experience collaborating with users to plan user acceptance testing, alpha and beta testing.
  
  
  • Proven ability to ensure that system tests are successfully completed and documented, and all problems are resolved.
  
  
  • Capability to develop, revise, and approve quality assurance and testing policies, standards, and procedures.
  
  
  
  

Additional Skills/Knowledge Preferred:

• 3 years on LoanServ or similar mortgage servicing systems.


• Strong understanding of mortgage loan servicing lifecycle, default management and reporting, investor reporting, escrow administration, etc.


• Worked on legacy platforms such as mainframe


• Mortgage industry certifications (e.g., MBA, Fannie Mae/Freddie Mac guidelines knowledge).


• Experience working in Agile/Scrum environments.


• Basic understanding of automation tools (e.g., Selenium, TestNG) is a plus but not mandatory.

#LI-AN

#LI-Remote

Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability or protected veteran status.