Technical Publications Specialist

Jaia Robotics, Inc.; Bristol (RI); On-site; USD 65,000 - 85,000; Full time

Job summary

Jaia Robotics, Inc. is looking for a Technical Publications Specialist based in Bristol, RI. In this in-person role, you will develop and maintain comprehensive documentation across all product lines, including manuals and instructional videos. This position is key to ensuring effective customer support, particularly with an urgent deliverable for new defense client onboarding by August 2026. The ideal candidate should have deep technical writing experience and a collaborative spirit, supporting a commitment to customer focus and documentation quality.

Qualifications

• Experience writing technical manuals for hardware and software.
• Ability to translate technical specifications into clear, user-friendly documentation.
• Advantageous to have experience in related fields such as engineering or communications.

Responsibilities

• Develop and maintain all product documentation for Jaia Robotics.
• Produce instructional video content in collaboration with subject matter experts.
• Ensure documentation is accurate and up to date through version control.
• Collaborate closely with cross-functional teams to enhance documentation clarity.

Skills

Technical writing

Documentation version control

Video production

Collaboration with engineering teams

User-centered documentation

Job description

We are seeking a skilled and detail-oriented Technical Publications Specialist to own the development and ongoing maintenance of documentation across all Jaia Robotics product lines. This is an in‑person role based at our Bristol, RI office. Working closely with engineering, product, and field teams, this individual will be responsible for producing accurate, user‑friendly documentation that enables customers to confidently set up, operate, and troubleshoot our systems. Deliverables include illustrated written manuals and instructional videos for the full JaiaBot product ecosystem, covering hardware and software.

This role carries an urgent near‑term deliverable: a complete first version of all product documentation must be ready by August 2026 in support of new defense client onboarding. Beyond that milestone, the Technical Publications Specialist will maintain and iterate documentation continuously as products evolve, ensuring that all materials remain accurate, current, and aligned with the latest product versions across our Defense, Environmental, and Research markets.

The ideal candidate brings deep experience writing technical manuals for complex hardware and software products, and is equally comfortable translating engineering specifications into clear prose and structuring step‑by‑step visual guides.

Primary Responsibilities

• Develop and own the full suite of Jaia Robotics product documentation, including illustrated user manuals, setup guides, operational references, and troubleshooting resources for all current and future product lines.
• Produce instructional video content covering product setup, correct usage, and step‑by‑step troubleshooting procedures in coordination with internal subject matter experts.
• Drive the delivery of a complete first version of all product documentation by August 2026.
• Collaborate in person with engineering, product, and field teams in Bristol, RI to deeply understand system architecture, software interfaces, and operational workflows, translating complex technical content into clear, user‑facing language.
• Establish and maintain a documentation version control process to ensure all materials stay synchronized with iterative product updates.
• Work with field and customer success teams to incorporate real‑world usage feedback into documentation improvements.
• Tailor documentation to meet the specific needs of Jaia’s diverse user segments, including defense operators, environmental researchers, and academic users.
• Define and enforce documentation standards, templates, and style guides to ensure consistency and professionalism across all published materials.
• Support compliance and regulatory documentation requirements for defense clients, coordinating with program management and legal teams.

Accountable For

• Delivery of a complete, accurate, and user‑ready first version of all Jaia Robotics product documentation by August 2026.
• Technical accuracy and completeness of all written and video documentation across hardware and software product lines.
• Ongoing maintenance of documentation currency, ensuring all materials are updated promptly and systematically.
• Quality and consistency of documentation standards and style across all product lines and user segments.
• Effective cross‑functional collaboration with engineering, product, and field teams.
• Instructional video content that is clear, professional, and aligned with written documentation.
• Upholding Jaia’s commitment to simplicity and customer focus in every documentation deliverable.

Qualifications & Requirements

It would be advantageous to have experience in engineering, oceanography, business, communications, or marketing, knowledge and experience operating our JaiaBot vehicles, commitment to protect the environment, and seawanship or boating skills.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, sign required documents, and obtain security clearance when necessary.