Technical Project Manager, Systems Engineering, Global

nscaleoperationsukltd; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Remote-first environment

Dynamic progression plan

Job summary

nscaleoperationsukltd is seeking a Technical Program Manager for a remote-first role focused on a global data centre systems engineering team. You will drive cross-functional initiatives from discovery to operational adoption, blending program management, process engineering, and business analysis.

Responsibilities include planning scope, governing milestones, conducting discovery sessions, translating business needs into requirements, and delivering executive-ready reporting.

Qualifications

• Bachelor's degree in business, engineering, operations, computer science, information technology, or a related field.
• 5+ years in technical program management or PMO operations within infrastructure or complex environments.
• Experience delivering projects using waterfall, hybrid, and agile methodologies.
• Demonstrated ability to lead complex, cross-functional initiatives from discovery through adoption.
• Strong expertise in requirements gathering, workshop facilitation, business and systems documentation, process mapping, and gap analysis.

Responsibilities

• Own cross-functional initiatives across analytics, metrics, data integrations, operational tooling, and systems engineering.
• Plan and govern scope, milestones, dependencies, risks, resourcing, and stakeholder communications, ensuring measurable outcomes.
• Run discovery sessions to understand operational pain points, process gaps, and technical requirements, then recommend future-state options.
• Translate business needs into clear system and business requirements, acceptance criteria, process documentation, and delivery plans.
• Build and maintain process maps, workflow diagrams, swim lanes, and systems diagrams, and facilitate walkthroughs to confirm alignment.
• Promote harmonised standards, validation practices, and documentation while accounting for site-specific operational requirements.
• Guide initiatives from discovery and requirements through implementation, adoption, and operational handoff.
• Produce technical and executive-ready reporting that makes progress, risks, decisions, outcomes, and business value clear.
• Apply relevant software development lifecycle methodologies throughout delivery.

Skills

Cross-functional leadership

Requirements gathering

Workshop facilitation

Process mapping

Documentation

Education

Bachelor's degree in business, engineering, operations, CS, IT, or related field

Tools

Planview

Smartsheet

Microsoft Project

Jira

Lucidchart

Figma

Visio

Mind‑mapping software

Job description

Role overview

A technical program management role on a global data centre systems engineering team that designs, standardises, and scales the systems behind large-scale AI infrastructure. The position drives strategic, cross-functional initiatives from discovery through operational adoption, combining program management, process engineering, and business analysis. It is a remote-first role.

Responsibilities

• Own cross-functional initiatives across analytics, metrics, data integrations, operational tooling, and systems engineering.
• Plan and govern scope, milestones, dependencies, risks, resourcing, and stakeholder communications, ensuring measurable outcomes.
• Run discovery sessions to understand operational pain points, process gaps, and technical requirements, then recommend future-state options.
• Translate business needs into clear system and business requirements, acceptance criteria, process documentation, and delivery plans.
• Build and maintain process maps, workflow diagrams, swim lanes, and systems diagrams, and facilitate walkthroughs to confirm alignment.
• Promote harmonised standards, validation practices, and documentation while accounting for site-specific operational requirements.
• Guide initiatives from discovery and requirements through implementation, adoption, and operational handoff.
• Produce technical and executive-ready reporting that makes progress, risks, decisions, outcomes, and business value clear.
• Apply relevant software development lifecycle methodologies throughout delivery.

Requirements

• Bachelor's degree in business, engineering, operations, computer science, information technology, or a related field.
• 5+ years of experience in technical program management, project management, PMO operations, business analysis, or program coordination within infrastructure, industrial, hardware-intensive, or similarly complex environments.
• Experience delivering projects using waterfall, hybrid, and agile methodologies.
• Demonstrated ability to lead complex, cross-functional initiatives from discovery through operational adoption.
• Strong expertise in requirements gathering, workshop facilitation, business and systems documentation, process mapping, and gap analysis.
• Hands‑on experience with project and work management tools such as Planview, Smartsheet, Microsoft Project, Jira, or equivalent platforms, and diagramming tools such as Lucidchart, Figma, Visio, or mind‑mapping software.
• Strong organisational skills and sound judgement when managing multiple concurrent initiatives.

Nice to have

• Familiarity with Lean or Six Sigma practices.
• Experience supporting executive communications and decision-making forums.
• Background in data centre infrastructure, operational technology, or large-scale infrastructure delivery.

Benefits and work setup

• Highly competitive compensation package including base salary and equity, with reviews every 12 months.
• Flexible, remote-first working environment that treats employees as humans first and offers autonomy over how the workday is structured.
• Dynamic progression plan tailored to individual ambitions, with support for trying new things, leading initiatives, and challenging the status quo.