About The Role
This is not a conventional project management role. We are looking for a senior PM who has lived inside software delivery teams – someone who has written code, configured complex platforms, and understands from direct experience what it takes to move a custom software product from requirements to production.
The Sr. Technical Project Manager leads the end-to-end delivery of complex, multi‑year custom software and enterprise low‑code platform implementations on our Evoke platform. Engagements involve highly regulated state government environments, politically sensitive stakeholder ecosystems, and technically demanding configuration‑driven solutions. You will be expected to understand not just what is being built, but how it is being built – well enough to ask the right questions, identify risks early, and hold the team accountable to sound delivery practices. Candidates who are strong project managers but cannot engage meaningfully at the technical level will struggle; candidates with strong technical credentials but limited experience managing multi‑stakeholder government programs will lack the organizational command these projects require. Both dimensions matter.
Requirements
Technical Engagement & Delivery Oversight
- Engage meaningfully at the technical level on assigned projects – understanding how solutions are being designed and configured on the Evoke platform well enough to identify risks, ask informed questions, and provide useful pushback when the approach is unclear or unsound.
- Review proposed solution approaches prior to build in collaboration with Solution Architects and Functional Consultants, raising concerns about gaps, misalignments with user stories, or risks before they are locked into the project plan.
- Work closely with Solution Architects and Functional Consultants throughout design and build phases, ensuring delivery decisions are well‑documented, traceable to user stories, and consistent with platform capabilities.
- Maintain awareness of Azure Government constraints, data residency requirements, and compliance considerations relevant to the project environment, and ensure these factors are surfaced and accounted for during planning and design phases.
- Stay current on platform releases and new Evoke functionality, proactively identifying opportunities to leverage emerging capabilities in active projects.
- Translate complex technical trade‑offs into clear, decision‑ready communications for non‑technical client stakeholders and executive sponsors.
Project & Program Management
- Own the full project lifecycle: initiation, planning, execution, monitoring, and closure across multi‑year, multi‑stakeholder government implementations.
- Develop and maintain detailed, resource‑loaded project schedules; set and manage milestones, resource allocations, and time budgets with precision.
- Drive milestone completion and profitability targets in coordination with the Professional Services Manager and leadership team.
- Proactively manage scope, identifying and escalating scope creep with documented analysis and recommended disposition before it affects budget or schedule.
- Manage risk registers with rigor – identify, quantify, assign ownership, and track mitigation actions across the full project portfolio.
- Produce accurate, professional‑grade status reports and communications for both internal leadership and client‑facing audiences.
- Support business development by contributing to proposal scoping, effort estimation, and project plan development for prospective engagements.
Stakeholder Management & Client Engagement
- Navigate complex stakeholder environments that frequently include competing interests, politically motivated demands, and shifting priorities across agency leadership, program staff, and end users.
- Serve as the primary point of accountability for client relationships on assigned projects – maintaining trust even in difficult conversations around scope, timelines, and budget constraints.
- Conduct structured weekly status meetings with client stakeholders; facilitate executive‑level reviews with appropriate preparation and gravitas.
- Collaborate internally with the Support Manager, Solution Architects, and functional leadership to coordinate resource utilization, resolve cross‑functional issues, and ensure smooth transition to post‑go‑live support.
PMO & Quality Governance
- Enforce delivery standards across the project team, including documentation quality, acceptance criteria rigor, and milestone completion gates.
- Champion backlog prioritization discipline, ensuring that development effort is directed toward contractually mandated requirements in order of client value with clear, well‑specified acceptance criteria before any item enters the build queue.
- Hold project team members accountable for task completion, quality of deliverables, and professional conduct in client‑facing interactions.
- Forecast milestone completion and financial burn in Workday Adaptive; surface early warnings when projects deviate from plan.
Required Qualifications
Education
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a closely related STEM discipline is required.
- Master’s degree in Computer Science, Software Engineering, Business Administration (with a technical concentration), or equivalent is strongly preferred.
Experience
- Minimum 7 years of direct, hands‑on experience managing custom software development or enterprise low‑code platform implementation projects, with demonstrated responsibility for budget, schedule, and client relationship outcomes.
- Hands‑on experience building or configuring solutions on highly configurable low‑code enterprise platforms such as Salesforce, ServiceNow, Microsoft Power Platform, Appian, Pega, OutSystems, Mendix, or comparable platforms.
- Prior experience delivering projects in regulated government environments (state or federal) is strongly preferred; experience in professional licensing, occupational permitting, enforcement, inspections, investigations, or compliance management is a significant advantage.
- Hands‑on software development experience at some point in the career is strongly preferred to enable credibility with technical teams.
- Experience managing mixed teams of internal employees and external contractors.
- Experience managing projects with budgets exceeding $1M and durations of 12+ months.
Technical Proficiency
- Demonstrable understanding of cloud platform architecture, preferably Microsoft Azure or Azure Government.
- Verifiable experience running both pure agile and waterfall/agile blended projects, with command of agile ceremonies and ability to guide government clients toward iterative delivery practices.
- Ability to read and critically evaluate technical documentation, data models, integration designs, and workflow specifications.
- Proficiency with Microsoft Project and/or Unanet for schedule management; familiarity with financial forecasting tools is strongly preferred.
- Proficiency with Jira is required, including understanding of workflows, board configuration, and automation rules.
- Sufficient technical fluency to recognize delivery risks and ask the right questions of the technical team.
Certifications
- PMP or PRINCE2 certification is desirable but not required.
- Scrum Master or SAFe certification preferred.
- Azure or related cloud and/or low‑code platform certification is a meaningful differentiator.
Competencies & Personal Attributes
- Executive Presence – ability to command a room with clients, contractors, and internal leadership alike.
- Structured Thinking – decompose problems systematically and communicate findings without oversimplification.
- Accountability Orientation – hold yourself and teams to commitments and lead recovery when things go wrong.
- Stakeholder Empathy – understand constraints of government clients and build trust incrementally.
- Scope Discipline – treat scope creep as a delivery risk, not a service opportunity.
- Technical Curiosity – ask hard questions about platform behavior, configuration choices, and implementation trade‑offs.
What We Offer
- Competitive base salary commensurate with experience, with eligibility for the company’s commission plan and annual profit sharing.
- Comprehensive health and welfare benefits, including medical, dental, and vision coverage; health savings account with company contributions; medical flexible spending; and dependent care.
- 401(k) with company match.
- Continuing education program and support for professional certifications.
- Uncapped flexible time off and generous sick leave.
Travel Requirements
This role requires travel within the United States of up to 15%, including periodic on‑site visits to client locations for kick‑off meetings, executive reviews, and critical project milestones.
Security Screening
Final candidates will receive a conditional employment offer contingent upon successful completion of a drug screening and a fingerprint‑based background investigation.
Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
Salary Description
125,000 – 155,000