Technical Project Manager

Dreams 2 Reality Recruitment; San Francisco (CA); On-site; USD 185,000 - 230,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Discretionary PTO

Job summary

Dreams 2 Reality Recruitment is seeking a Technical Project Manager for an AI software company to lead customer implementations from contract signing to successful platform launch. You will guide credit unions and community banks through the deployment process and help build a scalable implementation function as the team grows.

As the first dedicated implementation hire, you will create repeatable processes, develop playbooks, and partner with Product, Solutions Architects, and Customer Success

Qualifications

• 4-8 years of experience in technical project management.
• Experience managing end-to-end software implementations within enterprise or mid-market customer environments at a B2B SaaS company.
• Bachelor's degree required.
• Experience using AI productivity tools such as ChatGPT or Claude.
• Strong organizational, communication, and stakeholder management skills.
• Ability to build, improve, and scale implementation processes in a fast-paced environment without relying on an existing playbook.

Responsibilities

• Manage 7-10 concurrent customer implementations from kickoff through go-live and a 2-4 week post-launch support.
• Lead customer kickoffs, weekly status meetings, and escalations while aligning timelines and deliverables.
• Coordinate integration timelines and implementation phases across core banking, online banking, lending, and credit card platforms.
• Collaborate with Solutions Architects, Product, and Customer Success to ensure successful deployments.
• Partner with Product teams to track, prioritize, and resolve product issues and enhancements discovered during implementations.
• Develop and establish repeatable implementation processes, documentation, and playbooks from the ground up.
• Help customers leverage self-service tools to optimize and improve their AI deployments.

Skills

Technical project management

End-to-end software implementations

Stakeholder management

Education

Bachelor's degree

Job description

An AI software development company is seeking a TechnicalProject Manager with 4-8 years of experience to lead customerimplementations from contract signing through successful AI platform launch.This role will focus on guiding credit unions and community banks through theimplementation process while helping establish and scale a dedicatedimplementation function.

As the first dedicated implementation hire, you will havethe opportunity to build processes, develop scalable playbooks, and help shapethe customer deployment experience as the company expands its self-service AIplatform.

Responsibilities

• Manage7-10 concurrent customer implementations, overseeing the process frompost-contract kickoff through go-live and a 2-4 week post-launch supportperiod.
• Leadcustomer kickoffs, weekly status meetings, and escalations while keepinginternal and external stakeholders aligned on timelines and deliverables.
• Coordinateintegration timelines and implementation phases across core banking,online banking, lending, and credit card platforms.
• Collaboratewith Solutions Architects, Product, and Customer Success to ensuresuccessful customer deployments.
• Partnerwith Product teams to identify, track, prioritize, and resolve productissues and enhancement requests uncovered during implementations.
• Developand establish repeatable implementation processes, documentation, andplaybooks from the ground up.
• Helpcustomers leverage self-service tools to continuously optimize and improvetheir AI deployments.

Required Qualifications

• 4-8years of experience in technical project management.
• Provenexperience managing end-to-end software implementations within enterpriseor mid-market customer environments at a B2B SaaS company.
• Bachelor'sdegree required.
• Experienceusing AI productivity tools such as ChatGPT or Claude.
• Strongorganizational, communication, and stakeholder management skills.
• Abilityto build, improve, and scale implementation processes in a fast-pacedenvironment without relying on an existing playbook.

Preferred Qualifications

• Experienceimplementing software solutions for credit unions, community banks, orother financial institutions.
• Familiaritywith financial technology platforms such as MeridianLink, Finastra, Lumin,Blend, Clutch, Glia, or Alchemy.
• Exposureto AI technologies, including conversational AI, agentic AI, voice AI, andcontact center solutions.

Compensation & Benefits

• BaseSalary: $185,000-$230,000
• Bonus:10% annual bonus tied to successful customer launches.
• Benefits:100% employer-paid health, dental, and vision insurance.
• Retirement:401(k) plan.
• TimeOff: Discretionary PTO.

Additional Information:

Open to visa transfers.