Technical Project Manager

TechDigital Group; Overland Park (KS); On-site; USD 110,000 - 150,000; Full time

Job summary

A technology consulting firm is seeking a Project Manager to lead initiatives focused on improving CyberArk ticketing processes. Responsibilities include driving cross-platform solutions, automating workflows, and enhancing ServiceNow integration. The ideal candidate has strong leadership skills and the ability to influence stakeholders at all levels. This role is essential for streamlining access request processes across the organization.

Qualifications

• Experience in leading complex cross-platform solutions.
• Proven ability to drive process improvements and automation.
• Strong understanding of CyberArk and ServiceNow integrations.

Responsibilities

• Lead the vision, roadmap, and execution of CyberArk ticketing processes.
• Automate privilege elevation requests and ticket-based approvals.
• Develop KPIs to track product health and performance.
• Aligning EPM tasks with ITSM workflows.
• Work with development and architecture teams to address technical debt, production defects, and long-term scalability.
• Develop KPIs to track product health, adoption, and performance.

Skills

Cross-functional team leadership

Excellent communication skills

Influence at VP level

Job description

Overview

TPM to lead a high-impact initiative focused on improving efficiency in CyberArk ticketing processes for Just-In-Time (JIT) Access. This role will partner closely with the automation and EPM teams to streamline access request workflows, enhance ServiceNow flows, and drive process improvements across the enterprise. Expertise in cross-functional team leadership. Excellent communication skills with the ability to influence at VP level and below.

Work Required

• Lead the vision, roadmap, and execution of complex cross-platform solutions related to JIT access and CyberArk ticketing.
• Drive the integration of CyberArk EPM with ServiceNow, including:
  • Automating JIT privilege elevation requests.
  • Enabling ticket-based elevation approvals.
  • Aligning EPM tasks with ITSM workflows.
• Work with development and architecture teams to address technical debt, production defects, and long-term scalability.
• Develop KPIs to track product health, adoption, and performance.